German Reservations Agent - Madrid Hospitality

Hesperia group; Madrid; Presencial; EUR 11.000 - 17.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Training plan

Employee rates

Mobility opportunities

Descripción de la vacante

Minor Hotels Madrid is seeking a Reservations Agent (German speaker) to join the Central Reservation Office. You will handle reservation requests from inquiry to confirmation, provide information on hotels, products and services, and perform up-selling and cross-selling to help maximize revenue.

You report to the Supervisor and collaborate with a dynamic team; 16 or 24 hours per week, with Friday to Sunday shifts.

Formación

• German language is a must.
• Willingness to work by objectives with flexible schedules.
• Experience in hospitality or reservations is advantageous.

Responsabilidades

• Handle reservation requests from inquiry to confirmation across channels.
• Provide information about hotels, products and services offered.
• Carry out up-selling and cross-selling to increase revenue and exceed customer expectations.

Conocimientos

German language

Flexibility

Proactivity

Sales skills

Customer service experience

Educación

Hospitality training

Descripción del empleo

Minor Hotels Madrid is seeking a Reservations Agent (German speaker) to join the Central Reservation Office. You will handle reservation requests from inquiry to confirmation, provide information on hotels, products and services, and perform up-selling and cross-selling to help maximize revenue.

You report to the Supervisor and collaborate with a dynamic team; 16 or 24 hours per week, with Friday to Sunday shifts.