AI-Powered Customer Success Manager

appearonaicom; Barcelona; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Appear is seeking an Account Manager to own a portfolio from day one, guiding onboarding, activation, and ongoing success for a growing client base.

You will run quarterly business reviews linking data to client outcomes, identify expansion opportunities, and proactively manage renewals while serving as the customer voice for product and marketing.

Fluency in English is required; Spanish or other European languages are a plus as we serve a diverse client base in Europe.

Formación

• 2+ years in an account management, customer success, or renewal-owning role in B2B SaaS.
• Comfortable with commercial conversations. You can discuss pricing, ROI, and contract terms.
• Strong at asking the right questions in client meetings.
• Genuinely curious about AI and how it's changing search.
• Organised and proactive: you manage your book of business systematically, not reactively.
• Fluent in English. Spanish or other European languages are a plus for our client base.

Responsabilidades

• Own a portfolio of accounts from day one: onboarding, activation, and ongoing success.
• Run structured quarterly business reviews that connect Appear's data to each client's commercial outcomes, not just activity metrics.
• Identify expansion opportunities within existing accounts: additional brands, markets, or verticals where AI visibility matters and we're not yet working.
• Manage renewals proactively. You know what's at risk before it's at risk, and you act on it early.
• Be the voice of the customer internally. If clients are confused, struggling, or seeing something we're not, that signal reaches product and marketing through you.
• Use AI natively for account research, QBR prep, renewal forecasting, and follow-up. This is expected, not a bonus.

Descripción del empleo

Appear is seeking an Account Manager to own a portfolio from day one, guiding onboarding, activation, and ongoing success for a growing client base.

You will run quarterly business reviews linking data to client outcomes, identify expansion opportunities, and proactively manage renewals while serving as the customer voice for product and marketing.

Fluency in English is required; Spanish or other European languages are a plus as we serve a diverse client base in Europe.