Administration and Reception Assistant in Santa Ponsa

Confidential employer; Calviá; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Permanent full-time role

Internal training incl. official quali

Summer hours (Jul 1–Sep 15)

Standard winter schedule

International & multicultural

Family-run business culture

Job summary

Seippel & Seippel in Santa Ponsa, Mallorca, is seeking an organized, communicative administrator/receptionist to join its international team. You will be the first contact for clients, handling calls and emails while supporting day-to-day office operations.

Comprehensive in-house training is provided, with a fixed salary plus commission opportunities. The role offers a permanent full-time position in southwest Mallorca and a friendly, multicultural, family-run environment.

Qualifications

• Multilingual communication with clients in German, English and Spanish.
• Strong organizational skills and attention to detail.
• Professional phone, email and in-person communication.
• Proficient with standard office software.
• Proactive, reliable and service-oriented.

Responsibilities

• Handle incoming calls and emails, greet visitors at reception.
• Coordinate inquiries and route to relevant departments.
• Maintain customer files and insurance contracts.
• Process renewals and policy adjustments.
• Provide administrative support to management and team.
• Help organize daily office operations.

Skills

German

English

Spanish

Job description

Are you communicative, well-organized, and passionate about interacting with people? Join the international team at Seippel & Seippel in Santa Ponsa, Mallorca. As an established insurance brokerage with more than 35 years of experience serving local and international clients across the island, we are expanding our office team. In this administration and reception role, you will be one of the key points of contact for our clients, blending top-tier customer service with versatile administrative and organizational tasks. Previous experience in the insurance sector is not required, as comprehensive in-house training is fully provided.

Your key responsibilities:

• Handling incoming phone calls and emails, as well as welcoming visitors warmly at reception
• Coordinating customer inquiries and routing them accurately to the appropriate departments
• Maintaining and updating customer files, insurance contracts, and portfolio records
• Processing contract renewals and routine policy adjustments with attention to detail
• Providing reliable administrative and organizational support to management and the wider team
• Assisting with the daily organization to ensure our office runs seamlessly

What you bring to the role:

• Fluent communication skills in German, English, and Spanish (crucial for our multilingual clientele)
• Strong organizational talent with a structured, thorough, and careful approach to work
• A welcoming, confident, and professional manner on the phone, via email, and in person
• Solid computer literacy and ease with standard office software
• A proactive, dependable, and service-oriented attitude
• The ability to prioritize effectively and coordinate varied tasks simultaneously
• Genuine enthusiasm for working within a multicultural team environment

What we offer you:

• A permanent full-time position located in southwest Mallorca
• A competitive fixed salary aligned with your qualifications, plus additional commission opportunities
• Thorough internal training including relevant official insurance qualifications
• Favorable summer working hours from July 1 to September 15: 08:00 to 15:00
• Standard winter schedule: Monday to Thursday 08:30 to 17:00, Friday 08:30 to 15:00
• An international and multicultural workplace
• A family-run business culture founded on mutual trust, personal attention, and premium quality

Ready to take the next step in your career on Mallorca? If you thrive in a collaborative environment and take pride in keeping office operations running smoothly, we look forward to hearing from you.