Onboarding Specialist (French market)

Bsport; Barcelona; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance (Alan) fully covered

Dental (DKV)

Mental health support

Paid sick leave

Wellhub access to gyms and wellness

Alan Flex: salary tax-free meals/trans

Remote day per week + extra days

Office on Passeig de Gràcia

Job summary

bsport is seeking an Onboarding Specialist to be the first point of contact for new clients, guiding them from initial setup to first successful usage. You will work with Account Managers and Support to ensure a seamless client experience and set the foundation for long-term success.

You will own onboarding tasks, provide tailored training, track milestones, and collaborate with internal teams to resolve issues quickly. A proactive, hands-on, problem-solving attitude is valued.

Qualifications

• 1 year of experience in client onboarding, implementation, or project coordination.
• Strong communication skills in the language of the market and English.
• Solid organisational and project management skills, with ability to handle multiple onboardings in parallel.
• Customer-centric mindset with patience and empathy for guiding clients through change.
• Comfort with technical topics such as integrations, data migration, and platform setup.

Responsibilities

• Manage the onboarding process for new clients.
• Guide and help clients through platform setup, integrations, and data migration.
• Deliver tailored training sessions for managers, staff, and instructors.
• Ensure clients are comfortable and confident using the platform.
• Take care of any tasks that could be perceived as a burden by the client.
• Track and manage onboarding milestones, ensuring deadlines are met.
• Collaborate with internal teams (Care, AM, Product) to resolve issues quickly.
• Identify client needs early and provide proactive recommendations.
• Ensure a smooth handover to Account Managers post-onboarding.
• Document onboarding best practices and contribute to continuous process optimisation.

Skills

Communication skills

Organisational skills

Customer-centric mindset

Problem solving

Attention to detail

Job description

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.

The role

At bsport, we're on a mission to empower fitness and wellness businesses with the tools they need to grow, operate efficiently, and deliver exceptional customer experiences.

As an Onboarding Specialist, you will be the first point of contact for new clients after they sign with bsport. Your role is to ensure a smooth and successful transition onto our platform by guiding and helping clients through the onboarding journey from initial setup to first successful usage.

You will work closely with Account Managers and Support to deliver a seamless client experience and set the foundation for long-term success.

What you will own

• Client Implementation
  • Manage the onboarding process for new clients
  • Guide and help clients through platform setup, integrations, and data migration.
• Training & Enablement
  • Deliver tailored training sessions for managers, staff, and instructors.
  • Ensure clients are comfortable and confident using the platform.
  • Take care of any tasks that could be perceived as a burden by the client
• Project Coordination
  • Track and manage onboarding milestones, ensuring deadlines are met.
  • Collaborate with internal teams (Care, AM, Product) to resolve issues quickly.
• Client Success Foundation
  • Identify client needs early and provide proactive recommendations.
  • Ensure a smooth handover to Account Managers post-onboarding.
• Process Improvement
  • Document onboarding best practices and contribute to continuous process optimisation.
  • Share feedback with Product and CSM to improve client experience.

You would be great fit if you have

• 1 year of experience in client onboarding, implementation, or project coordination, ideally in SaaS or tech.
• Strong communication skills in the language of the market and English (other European languages, especially German, French, or Spanish, are a plus).
• Solid organisational and project management skills, with the ability to handle multiple onboardings in parallel.
• Customer-centric mindset with patience and empathy for guiding clients through change.
• Comfort with technical topics such as integrations, data migration, and platform setup (training will be provided).
• Proactive, hands‑on, problem‑solving attitude with attention to detail.

What We Offer

AI-powered, from day one

Your own Claude account and a monthly AI tools budget.

Your health comes first

Alan health insurance fully covered by bsport · DKV dental · mental health support · paid sick leave.

Move like the people we serve

Wellhub access to thousands of gyms, studios and wellness apps.

Get more from your pay

Alan Flex: pay meals, transport and nursery from your gross salary, tax-free.

A great place to work, live and connect

Office on Passeig de Gràcia · 1 remote day/week + 15 extra days/year · Summer Fridays in August · an international team across Europe, the US and APAC.

Why join bsport?

Join at a pivotal moment. We have the ambition to raise our next funding round in 2027, making 2026 one of the most exciting and impactful years in our journey. Your work will directly shape our customers' first experience with bsport and have a visible impact on the company's growth before we become a much larger organization.

Help customers succeed with a market‑leading product. You'll onboard clients onto the most advanced AI-powered platform in the fitness and wellness industry, helping them streamline their operations and unlock long‑term success from day one.

Grow your career faster. As bsport continues to scale across more than 40 countries, you'll have the opportunity to develop your expertise in customer onboarding, project management, and SaaS implementation, with clear career paths into Customer Success, Account Management, or leadership roles.

Use AI every day. From preparing customer training sessions to documenting implementations and streamlining workflows, AI is embedded into your daily work so you can spend more time supporting customers and delivering an exceptional onboarding experience.

The hiring process

• First chat with Charlotte, Talent Acquisition (30’)
• Interview with the Team Leader
• Interview with the Country Manager

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.