Account Manager

Temu; Valencia; Presencial; EUR 42.000 - 52.000; Jornada completa

Descripción de la vacante

Temu in Valencia, Spain is seeking a Seller Support Specialist to serve as the primary contact for sellers, guiding onboarding, policy interpretation, and timely issue resolution.

You will collaborate with Legal, Compliance and Product teams to drive process improvements, analyze seller pain points, deliver training on best practices for account health, and support scalable growth for cross‑border commerce. English is required and Mandarin proficiency is preferred.

Formación

• 3+ years in e-commerce operations, account management or seller support.
• Experience with marketplaces or cross-border platforms preferred.
• Strong problem-solving and ability to navigate ambiguous issues.
• Familiarity with product standards and tax/documentation compliance.
• Proactive, detail-oriented, able to handle high-volume inquiries under tight deadlines.

Responsabilidades

• Serve as primary contact for sellers on registration, compliance, listing support and account management.
• Assist sellers with platform policies, documentation requirements and troubleshooting steps.
• Collaborate with Legal, Compliance and Product teams to resolve escalations and improve processes.
• Analyze seller pain points and feedback to propose platform or workflow improvements.
• Conduct training sessions for sellers on best practices for account health and growth.
• Track seller performance metrics and report trends to leadership.

Conocimientos

E-commerce operations

Account management

Seller support

Marketplace experience

Problem solving

Compliance familiarity

English proficiency

Mandarin proficiency

Descripción del empleo

About the job

Responsibilities

• Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams.


• Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.


• Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.


• Analyze seller pain points and feedback to propose platform or workflow optimizations.


• Conduct training sessions to provide information support for sellers on best practices for account health and growth.


• Track seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Required Skills

• 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.


• Strong problem-solving skills with the ability to navigate complex, ambiguous issues.


• Familiarity with compliance frameworks (e.g., product standards, tax documentation).


• Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines.


• Fluent in English and business level mandarin speaking is preferred