Account Manager

Temu; España; On-site; EUR 36,000 - 48,000; Full time

Job summary

Temu Spain is seeking an experienced Seller Operations professional to act as the primary contact for sellers, handling registration, listings, compliance, and account management with speed and professionalism. The role requires strong problem-solving and the ability to manage high-volume inquiries.

You will collaborate with Legal, Compliance and Product to resolve escalations, analyze pain points for platform improvements, train sellers on best practices for onboarding and growth, and monitor

Qualifications

• 3+ years in ecommerce operations or seller support.
• Strong problem-solving for complex issues.
• Familiarity with compliance frameworks (tax docs, product standards).
• Proactive, detail-oriented, able to handle high-volume inquiries.
• Fluent in English; business Mandarin preferred.

Responsibilities

• Serve as primary contact for sellers on registration, compliance, listings, and account management.
• Assist sellers with policies, documentation, and troubleshooting steps.
• Collaborate with Legal, Compliance, Product to resolve escalations.
• Analyze seller pain points and propose optimizations.
• Conduct training sessions on best practices for account health and growth.
• Track seller performance metrics and report trends to leadership.

Skills

E-commerce operations

Account management

Seller support

Problem solving

Compliance knowledge

High-volume handling

English

Mandarin (business)

Job description

1. Serve as a primary point of contact for sellers, addressing issues related to registration,

compliance, listing support, and account management promptly and professionally

based on the guidance of global teams.

2. Assist sellers in understanding platform policies, documentation requirements, and

troubleshooting steps, including but not limited to product listing errors, payment delays,

or compliance violations.

3. Collaborate with internal teams (Legal, Compliance, Product) to support the resolution

of seller escalations and improvement of processes.

4. Analyze seller pain points and feedback to propose platform or workflow

optimizations.

5. Conduct training sessions to provide information support for sellers on best practices

for account health and growth.

6. Track seller performance metrics (e.g., onboarding completion rates, issue resolution

time) and report trends to leadership.

Required Skills

1. 3+ years of experience in e-commerce operations, account management, or seller

support, preferably with a marketplace or cross-border platform.

2. Strong problem-solving skills with the ability to navigate complex, ambiguous issues.

3. Familiarity with compliance frameworks (e.g., product standards, tax documentation).

4. Proactive, detail-oriented, and able to manage high-volume inquiries under tight

deadlines.

5. Fluent in English and business level mandarin speaking is preferred