Account Manager (CX, Native Spanish Speaker)

Haddock; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Descripción de la vacante

Haddock in Barcelona is seeking an Account Manager to build and maintain strong relationships with restaurant clients, ensuring they get the most value from our software solution.

You will collaborate with Sales, Product, and Support to deliver outstanding customer experiences, train users, and help operators optimize daily workflows.

The role requires 4–5 years in account management, SaaS or hospitality experience, strong communication, and a passion for the restaurant tech space.

Formación

• 4–5 years of proven experience in account management and customer service.
• Experience in SaaS or hospitality industry preferred.
• Analytical and problem-solving mindset.

Responsabilidades

• Manage key accounts and be the main point of contact for restaurant customers.
• Collaborate with Sales, Product, and Support to ensure an outstanding customer experience.
• Identify upsell opportunities and drive customer success through training and best practices.
• Track performance, usage trends, and provide insights for product improvement.

Conocimientos

CRM tools

Communication skills

Negotiation

Startup experience

SaaS/hospitality experience

Herramientas

CRM platforms

Descripción del empleo

• As a Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution
• You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform
• Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution
• Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations
• Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers
• Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success
• Customer Retention & Growth: Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations

Benefits

• Flexible working hours

• Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience
• Proficiency in CRM tools and digital platforms for customer management and data analysis
• Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions
• 4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company
• Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate
• Previous experience working at a fast-paced startup
• Previous experience working in a SaaS product
• Experience working in the HORECA sector