Strategic Life Sciences Account Director

Reshape Biotech; København; On-site; DKK 900,000 - 1,500,000; Full time

Job summary

Reshape Biotech is hiring a Strategic Account Manager in Copenhagen to own our most important customer relationships and turn them into our biggest accounts. You will manage a portfolio of enterprise clients, driving net revenue retention, expansion ARR, and renewals with a hands-on, on-site approach.

You will navigate complex procurement, build business cases for global rollouts, and negotiate multi-year commitments.

Qualifications

• Track record of expanding and retaining complex enterprise accounts.
• Commercial ownership of renewals and negotiations; accurate forecasting.
• Self-generated expansion pipeline; proactive growth.
• Technical curiosity; familiarity with lab automation, AI, or ML.
• Willingness to travel to customer sites; on-site role.

Responsibilities

• Own the number: NRR, expansion ARR, and renewal targets across a portfolio of Reshape's largest accounts.
• Drive expansion: identify, build, and close the next use case inside existing accounts.
• Develop account strategy: map stakeholders, budgets, politics, and automation gaps.
• Own renewals and risk: protect the base, drive adoption, and secure multi-year commitments.
• Manage executive relationships: move to C-suite and position as a strategic bet.
• Collaborate across product, engineering, and customer success to tailor solutions.
• Monitor market trends and competitors to sharpen positioning.

Skills

NRR ownership

Expansion pipeline

Executive relationships

Forecasting

Technical curiosity

Travel on-site

Collaborative

Job description

Reshape Biotech is hiring a Strategic Account Manager in Copenhagen to own our most important customer relationships and turn them into our biggest accounts. You will manage a portfolio of enterprise clients, driving net revenue retention, expansion ARR, and renewals with a hands-on, on-site approach.

You will navigate complex procurement, build business cases for global rollouts, and negotiate multi-year commitments.