Strategic CSM for Public Sector Buy Side

Mercell Danmark A/S; Odense; Hybrid; DKK 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work environment

Health and insurance plans

Pension plans

Paid parental leave

Competitive salary packages

Job summary

Mercell Danmark A/S is seeking a motivated Customer Success Manager to join our Buy Side team in Odense, Denmark. This role involves building strong relationships with public sector customers and ensuring they achieve desired outcomes using Mercell's solutions.

We are looking for candidates with proven experience in customer success, especially within a SaaS environment. The position offers a hybrid work model balancing onsite collaboration with remote flexibility.

Qualifications

• 3+ years of experience in customer success or account management.
• Strong interpersonal and communication skills.
• Ability to manage multiple customer accounts efficiently.

Responsibilities

• Build and maintain relationships with buy side customers.
• Drive product adoption and ensure customer outcomes.
• Identify opportunities to enhance customer value.

Skills

Customer success management

Account management

Communication skills

Analytical mindset

Fluency in English

Fluency in Swedish

Tools

Hubspot

Job description

Mercell Danmark A/S is seeking a motivated Customer Success Manager to join our Buy Side team in Odense, Denmark. This role involves building strong relationships with public sector customers and ensuring they achieve desired outcomes using Mercell's solutions.

We are looking for candidates with proven experience in customer success, especially within a SaaS environment. The position offers a hybrid work model balancing onsite collaboration with remote flexibility.