Hybrid European Customer Service Agent (Multilingual)

Mercell Danmark A/S; Odense; Hybrid; DKK 350,000 - 500,000; Full time

Benefits offered by this job

Hybrid work model

Health and insurance plans

Pension plans

Paid parental leave

Competitive salary packages

Job summary

Mercell Danmark A/S is looking for dedicated Customer Service Agents to join their team in Odense, Denmark. This role is part of a talent pool where applicants will be considered for various upcoming opportunities in customer support across Europe. Candidates should possess strong communication skills and have a background in customer service, ideally in a client-facing role.

The position offers a hybrid work model, allowing for both office presence and remote work, supported by a commitment to employee well-being with competitive benefits and a collaborative culture.

Qualifications

• Proven experience in customer service, support, helpdesk, or a similar role.
• Strong communication skills to explain technical topics.
• Ability to navigate multiple priorities successfully.

Responsibilities

• Provide first-line support via phone, email, and digital channels.
• Investigate platform-related issues and guide customers.
• Ensure accurate case documentation in CRM/support systems.

Skills

Customer service experience

Strong communication skills

Structured and organized

Problem-solving mindset

Technical explanation

Fluency in English and one other language

Tools

CRM tools

Support systems

Digital platforms

Job description

Mercell Danmark A/S is looking for dedicated Customer Service Agents to join their team in Odense, Denmark. This role is part of a talent pool where applicants will be considered for various upcoming opportunities in customer support across Europe. Candidates should possess strong communication skills and have a background in customer service, ideally in a client-facing role.

The position offers a hybrid work model, allowing for both office presence and remote work, supported by a commitment to employee well-being with competitive benefits and a collaborative culture.