Strategic Customer Success Lead: Delivery & Partnerships

Searcher ApS; Aarhus; On-site; DKK 520,000 - 700,000; Full time

Job summary

Claviate is seeking a Customer Success Manager based in Aarhus to serve as the primary contact after the sales process, guiding onboarding and project delivery. You will shape how customer success evolves as the company scales and help establish scalable delivery methods.

You will collaborate with management and technical specialists across the organisation, coordinate delivery, foster long-term partnerships, manage feedback and escalations, and translate technical concepts into tangible value

Qualifications

• Experience in a customer-facing role within software/SaaS or technology-driven organisations.
• Strong project coordination and organisational skills.
• Ability to translate technical concepts into meaningful business value.
• Professional fluency in English; German and/or Spanish are an advantage; Danish is not required.

Responsibilities

• Act as trusted advisor and primary customer contact during implementation and delivery.
• Coordinate cross-functional teams to deliver successful implementations.
• Build and maintain long-term customer partnerships.
• Manage feedback, challenges and escalations to ensure project outcomes.
• Identify opportunities for process improvements and product enhancements.
• Support professionalisation of customer-facing processes and governance.
• Work with management and technical specialists; influence feedback into better products and services.

Skills

Customer success management

Project coordination

Stakeholder management

Cross-functional collaboration

English fluency

Job description

Claviate is seeking a Customer Success Manager based in Aarhus to serve as the primary contact after the sales process, guiding onboarding and project delivery. You will shape how customer success evolves as the company scales and help establish scalable delivery methods.

You will collaborate with management and technical specialists across the organisation, coordinate delivery, foster long-term partnerships, manage feedback and escalations, and translate technical concepts into tangible value