Strategic Customer Manager, SaaS (Denmark)

nShift; København; On-site; DKK 720,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary with commission

Flexible working with travel

Job summary

nShift is seeking a Customer Manager for Denmark to own long-term success and commercial growth for a portfolio of mid- to enterprise-sized customers. You will act as the trusted adviser, expanding value from our SaaS platform across delivery management, checkout, tracking, and returns.

In this role you will drive renewals, upsell and cross-sell opportunities, and build account plans with cross-functional teams.

Qualifications

• Proven track record in account management or B2B SaaS sales with renewals experience.
• Excellent communication and presentation skills in boardrooms and working sessions.

Responsibilities

• Full commercial ownership of a portfolio with net revenue retention and expansion.
• Drive upsell and cross-sell across the full product suite.
• Own renewals end-to-end and manage churn risk proactively.
• Develop and execute account plans aligning roadmap to business goals.
• Build relationships across multiple stakeholders including C-suite.
• Maintain a healthy pipeline of expansion and renewal opportunities in Salesforce.
• Represent the voice of the customer to Product and Marketing.
• Speak at customer meetings and industry events across the region.

Skills

Account management

B2B SaaS sales

Renewals

Upsell & cross-sell

Data-driven

Communication

Stakeholder management

Danish & English

Salesforce

Tools

Salesforce

Job description

nShift is seeking a Customer Manager for Denmark to own long-term success and commercial growth for a portfolio of mid- to enterprise-sized customers. You will act as the trusted adviser, expanding value from our SaaS platform across delivery management, checkout, tracking, and returns.

In this role you will drive renewals, upsell and cross-sell opportunities, and build account plans with cross-functional teams.