Strategic Client Success Manager - Staffing & Growth

MCI; København; On-site; DKK 603,000 - 871,000; Full time

Job summary

MCI, a tech-enabled BPO provider, seeks a Client Success Manager in Denmark to drive client initiatives and revenue growth. You will manage key accounts, onboard new clients, and support cross‑team sales and expansion.

Ideal candidates have 5+ years in account management or sales in staffing or professional services, with strong relationship skills and solid B2B sales experience. This role offers regional impact and growth opportunities.

Qualifications

• 5+ years in account management or sales in staffing or professional services.
• Background with staffing service agencies such as Randstad, Adecco, Manpower, etc.
• Strong understanding of sales cycles, lead generation, and B2B marketing.
• Demonstrated judgment and decision-making abilities.
• Highly self-motivated, accountable, and results-oriented.
• Excellent interpersonal, verbal, and written communication skills.
• Proven ability to build trust and collaboration across relationships.
• Strong organizational skills and attention to detail.

Responsibilities

• Client Relationship Management: Maintain and grow relationships with existing accounts.
• New Client Onboarding: Lead onboarding of new accounts and activation.
• Strategic Business Development: Identify and pursue new business opportunities.
• Sales Support & Lead Transfer: Qualify leads and coordinate handoff to sales.
• Consultative Outreach: Communicate capabilities and value proposition by phone and email.
• Pipeline Management: Develop and nurture a pipeline from contact to close.
• Regional Oversight: Lead client engagement strategies within the region.
• Team Leadership: Offer performance management and mentorship to direct reports.
• Market Intelligence: Provide insights on opportunities, especially infrastructure-related services.

Skills

Account Management

Sales Experience

Staffing Agencies

Job description

MCI, a tech-enabled BPO provider, seeks a Client Success Manager in Denmark to drive client initiatives and revenue growth. You will manage key accounts, onboard new clients, and support cross‑team sales and expansion.

Ideal candidates have 5+ years in account management or sales in staffing or professional services, with strong relationship skills and solid B2B sales experience. This role offers regional impact and growth opportunities.