Service Delivery Manager - Aerospace & Defense

Terma Group; Denmark; Hybrid; DKK 550,000 - 750,000; Full time

Benefits offered by this job

International Environment

Flexible Working Hours

Comprehensive Benefits Package

Well-being Perks

Social and Professional Events

Competence networking across Terma

Job summary

Terma Group is seeking a Service Manager to coordinate service deliveries and support customers while working with a team of experienced Service Managers. You will plan, execute and follow up on services and budgets, ensuring high customer satisfaction and effective stakeholder engagement.

The role offers a flexible work environment with opportunities for professional growth and a strong focus on development.

Qualifications

• We welcome candidates from different educational backgrounds and value your business understanding, technical mindset, and ability to navigate customer needs.
• You understand business processes and have a good technical foundation.
• You can navigate complex customer and service environments.
• You are fluent in English at a professional level; Danish is a plus.

Responsibilities

• Customer dialogue and managing expectations
• Planning, execution and follow-up on delivered services and budgets
• Managing problems
• Administration of service contracts
• Monitoring agreed service levels delivered to our customers
• Sharing lessons learned and implementing best practices in the daily work

Skills

Service management

Customer dialogue

Budget planning

Stakeholder coordination

Communication skills

Job description

Terma Group is seeking a Service Manager to coordinate service deliveries and support customers while working with a team of experienced Service Managers. You will plan, execute and follow up on services and budgets, ensuring high customer satisfaction and effective stakeholder engagement.

The role offers a flexible work environment with opportunities for professional growth and a strong focus on development.