Remote-Ready Customer Order Lead (Defense & Aerospace)

Terma Group; Denmark; Hybrid; DKK 350,000 - 480,000; Full time

Benefits offered by this job

Flexible Working Hours

Work from home up to 2 days/week

10% pension

Health care and insurance

On-site massage

Social and professional events

Competence networking

Job summary

Terma Group is seeking a Customer Order Coordinator to own and manage customer cases from quotation to delivery. You will liaise with customers, align expectations, and coordinate orders across departments for timely delivery.

The role involves working with ERP and ticket systems, handling returns, and sometimes hands-on warehouse tasks. You will join a small, collaborative team in an international, skilled environment.

Qualifications

• Experience in communicating with customers and managing orders.
• Familiarity with ERP systems and ticket management tools.
• Able to work across departments to resolve issues and find solutions.

Responsibilities

• Prepare quotations and process customer orders.
• Communicate with customers to set expectations and agreements.
• Follow up on orders to ensure on-time delivery and coordinate returns/repairs.

Skills

Customer communication

Order management

Team collaboration

Tools

ERP systems

Ticket management

Job description

Terma Group is seeking a Customer Order Coordinator to own and manage customer cases from quotation to delivery. You will liaise with customers, align expectations, and coordinate orders across departments for timely delivery.

The role involves working with ERP and ticket systems, handling returns, and sometimes hands-on warehouse tasks. You will join a small, collaborative team in an international, skilled environment.