Service Coordinator - Hybrid, Global Impact & Growth

Axlab; København; Hybrid; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Senior leadership access

Professional development

International environment

Free fruit

Social events

Job summary

Axlab is seeking a Service Coordinator to manage service activities, contracts, and customer support. You will oversee the FSM system, coordinate between customers, Sales, Service, and external partners, and drive accurate, timely service administration.

The role requires strong organizational skills, comfort with cross-cultural teams, and the ability to balance multiple priorities in a hybrid, full-time setup. Travel may be occasional.

Qualifications

• Experience in service coordination and administrative roles.
• Experience with ERP/CRM or service management systems.
• Proactive, organized, and able to manage multiple priorities.

Responsibilities

• Coordinate service activities between customers, internal teams and external partners.
• Maintain FSM and ensure service information is accurate.
• Manage service contracts and renewals, SLAs and obligations.
• Provide professional customer support and timely follow-up on requests.
• Support Sales with contract-related documentation.

Skills

Service coordination

Customer service

Contract administration

ERP

CRM

MS Office 365

Education

Relevant education in administration or related field

Tools

ERP system

FSM system

CRM

Job description

Axlab is seeking a Service Coordinator to manage service activities, contracts, and customer support. You will oversee the FSM system, coordinate between customers, Sales, Service, and external partners, and drive accurate, timely service administration.

The role requires strong organizational skills, comfort with cross-cultural teams, and the ability to balance multiple priorities in a hybrid, full-time setup. Travel may be occasional.