Service Coordinator: Customer & Field Ops

Gunnebo Entrance Control; København; On-site; DKK 360,000 - 480,000; Full time

Job summary

Gunnebo Entrance Control in Denmark is seeking a structured and service-minded Service Coordinator to connect customers, technicians and internal stakeholders, ensuring excellent support and smooth daily operations.

You will handle phone and email inquiries, schedule service appointments, dispatch field technicians, process invoices and contribute to service process improvements, leveraging Microsoft 365 tools including Dynamics 365, Outlook, Excel, Teams, Word and SharePoint.

Qualifications

• Previous experience in customer service, service administration, or a similar administrative role.
• Strong organizational skills with excellent attention to detail.
• Proven ability to manage multiple tasks and priorities simultaneously.
• Customer-focused mindset with a passion for delivering excellent service.
• Experience coordinating field technicians or service personnel is an advantage.
• Commercial awareness and confidence in discussing service agreements with customers.
• Strong Microsoft 365 skills, including Dynamics 365, Outlook, Excel, Teams, Word, and SharePoint.

Responsibilities

• Provide professional phone and email support to customers
• Build and maintain strong customer relationships
• Promote and sell Service Level Agreements (SLAs) and service-related offerings
• Schedule and book service appointments with customers
• Coordinate and dispatch field service technicians
• Order spare parts and manage related administration
• Prepare and process customer invoices
• Ensure accurate documentation and follow‑up on service activities
• Support continuous improvement of service processes
• Collaborate closely with colleagues across departments

Skills

Customer service

Organizational skills

Communication

Tools

Microsoft 365

Dynamics 365

Outlook

Excel

Teams

Word

SharePoint

Job description

Gunnebo Entrance Control in Denmark is seeking a structured and service-minded Service Coordinator to connect customers, technicians and internal stakeholders, ensuring excellent support and smooth daily operations.

You will handle phone and email inquiries, schedule service appointments, dispatch field technicians, process invoices and contribute to service process improvements, leveraging Microsoft 365 tools including Dynamics 365, Outlook, Excel, Teams, Word and SharePoint.