Interim Service Manager – Aftersales, Medical Device Company in Growth

Nextt & Mason AB; Denmark; On-site; DKK 900,000 - 1,400,000; Full time

Job summary

Nextt & Mason AB in Denmark is seeking an Interim Service Manager to lead the Service Engineering and Helpdesk departments. This role involves overseeing around 10 employees and is crucial for maintaining a scalable service organization that supports growth. The successful candidate will need to manage teams under pressure, prioritize tasks efficiently, and contribute to future strategies within the company. Experience in a high-tech service environment will be advantageous.

Responsibilities

• Lead and motivate teams operating under high workload and time pressure.
• Prioritize resources, tasks, and ensure efficient coordination.
• Optimize workflows, roles, and responsibilities across departments.
• Maintain and further develop a scalable service organization.
• Contribute actively with input to the future organizational setup and strategy.

Job description

Our client develops, manufactures, and markets high-tech medical equipment with an export ratio close to 100%, serving customers across more than 100 markets worldwide. The company is part of a listed international group and continues to experience strong, profitable growth.

The Danish subsidiary employs approximately 100 people across production, aftersales, R&D, and administration. The service business is strategically important and has shown significant expansion in recent years.

We are seeking an Interim Service Manager to lead the Service Engineering and Helpdesk departments, consisting of about 10 employees.

Reporting

To the Aftersales Director

Key Responsibilities

• Lead and motivate teams operating under high workload and time pressure
• Prioritize resources, tasks, and ensure efficient coordination
• Optimize workflows, roles, and responsibilities across departments
• Maintain and further develop a scalable service organization to support continued growth
• Contribute actively with input to the future organizational setup and strategy