Team Leader, Automotive Customer Support (On-site)

Concentrix; København; Sur place; DKK 166 000 - 181 000; Plein temps

Avantages offerts par ce poste

Bring-a-friend bonus

Full paid training

Career development programs

Central location in Barcelona

Résumé du poste

Concentrix in Barcelona on-site is seeking a Team Leader to manage a customer support team in the automotive sector. You will coach, supervise performance, and ensure top-notch service, collaborating with PM to meet client plans and KPIs.

The role emphasizes multilingual communication, leadership and change management, plus opportunities for training and career growth. On-site, full-time with a competitive package.

Qualifications

• Minimum 3 years of customer service team management experience in automotive industry.
• Danish and Chinese proficiency; fluent in English.

Responsabilités

• Lead, coach, and develop a team of customer support representatives
• Conduct regular performance reviews and develop improvement plans
• Ensure high standards of customer service and support
• Cooperate with PM to fulfill Client’s business account plan
• Monitor team performance against KPIs
• Deliver the performance review to team members
• Identify training needs and organize training sessions
• Prepare reports on team performance, incidents, and customer feedback

Connaissances

Team leadership

Performance reviews

Customer service management

Danish/English bilingual

Description du poste

Concentrix in Barcelona on-site is seeking a Team Leader to manage a customer support team in the automotive sector. You will coach, supervise performance, and ensure top-notch service, collaborating with PM to meet client plans and KPIs.

The role emphasizes multilingual communication, leadership and change management, plus opportunities for training and career growth. On-site, full-time with a competitive package.