Global Service Delivery Lead - Dynamics 365 & Azure

HSO; København; Remote; DKK 673,000 - 972,000; Full time

Job summary

HSO International is seeking a Service Delivery Manager to oversee end-to-end managed services for international customers across Dynamics 365, Azure, and data solutions. You will build strong executive relationships, manage SLAs and budgets, and drive continuous improvement in a distributed delivery environment.

With 10+ years in Microsoft Dynamics and enterprise managed services, you will lead DevOps coaching, governance, and release activities while ensuring high service quality and customer

Qualifications

• Bachelor’s or Master’s degree in Business, IT, or related field.
• At least 10 years of relevant professional experience in Microsoft Dynamics 365 and enterprise managed services.
• Senior-level Service Delivery Management experience in complex customer environments.
• Proven ownership of services across Dynamics 365 F&O, CE, Azure, integrations, and data.
• Experience with Release & Change Management and production deployment ownership.
• Strong knowledge of Microsoft cloud solutions and modern service management practices.
• Fluency in English.

Responsibilities

• Own end-to-end service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions.
• Build trusted relationships with senior customer stakeholders and align services with business objectives.
• Lead and coach the DevOps customer support team.
• Own SLAs, service performance, budgets, escalations, and continuous improvement.
• Lead Release & Change Management, including release governance, CAB processes, and production deployments.
• Coordinate releases and resolve dependencies across teams.
• Identify opportunities to improve and expand customer services.
• Contribute to service delivery standards and best practices in Managed Services.

Skills

Stakeholder management

Service delivery leadership

Escalation handling

Commercial awareness

Communication

Education

Bachelor's or Master's in Business/IT

Tools

Dynamics 365 F&O

Dynamics 365 CE

Azure

Integrations

Data management

ITIL Certification

Job description

HSO International is seeking a Service Delivery Manager to oversee end-to-end managed services for international customers across Dynamics 365, Azure, and data solutions. You will build strong executive relationships, manage SLAs and budgets, and drive continuous improvement in a distributed delivery environment.

With 10+ years in Microsoft Dynamics and enterprise managed services, you will lead DevOps coaching, governance, and release activities while ensuring high service quality and customer