Agent Success & Operations Lead (Hybrid, Europe)

oHallo ApS; København; Hybride; DKK 700 000 - 1 000 000; Plein temps

Résumé du poste

oHallo ApS is seeking an Agent Success Manager to ensure customers achieve full value from the oHallo platform. You will own deployment performance across customers, including resolution rate, knowledge base quality, and policy accuracy.

The role requires guiding customer teams, onboarding new clients, and working with sales on renewals and expansion. You will read conversations, analyze quality signals, and implement precise changes to knowledge, policies, and tools.

Qualifications

• At least five years in a customer-facing technical role or equivalent.
• Experience configuring and improving systems built on large language models.
• Strong written and spoken English for professional communication.

Responsabilités

• Be accountable for the resolution rate and output quality for each customer’s deployment.
• Configure customer deployments including knowledge bases, policies, and agent instructions.
• Review conversations and signals to identify and fix routing and quality issues.
• Maintain and approve knowledge base and policy proposals derived from conversations.
• Lead onboarding of new customers to a high-performing deployment.
• Provide training and documentation to customer teams to enable self-configuration.

Connaissances

Customer-facing

Technical communication

Analytical mindset

English proficiency

Prioritization

Outils

MCP

APIs

LLM configuration

Description du poste

oHallo ApS is seeking an Agent Success Manager to ensure customers achieve full value from the oHallo platform. You will own deployment performance across customers, including resolution rate, knowledge base quality, and policy accuracy.

The role requires guiding customer teams, onboarding new clients, and working with sales on renewals and expansion. You will read conversations, analyze quality signals, and implement precise changes to knowledge, policies, and tools.