Nordic IT Support Specialist: Keep 800+ Users Online

Johnson Controls; Aarhus; On-site; DKK 420,000 - 520,000; Full time

Job summary

Johnson Controls is seeking an IT Support Specialist to join the North IT Team within Site Infrastructure Operations in Aarhus. You will provide hands-on IT support across a large manufacturing and distribution environment, supporting 800+ users and collaborating with a global IT community.

You will manage endpoint devices, site infrastructure, and workplace technology while upholding security and service management processes. Danish and English fluency is required.

Qualifications

• Experience in IT Support or desktop support.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience troubleshooting end-user devices and peripherals.
• Fluent Danish and English, both written and spoken.

Responsibilities

• Provide hands-on IT support for end-user devices and workplace tech.
• Maintain site infrastructure and IT-owned equipment.
• Troubleshoot incidents from detection to resolution.
• Manage PC lifecycle activities including deployment and decommissioning.
• Keep asset records accurate and align with global standards.
• Work within ITSM processes including incident, problem, and change management using ServiceNow.
• Ensure compliance with security, governance, and company policies.
• Build strong relationships with technical and non-technical users through proactive communication.

Skills

IT Support

Windows OS

Microsoft 365

PC Hardware

Networking basics

Customer service

Stakeholder management

Bilingual Danish/English

Tools

ServiceNow

Remote tools

Job description

Johnson Controls is seeking an IT Support Specialist to join the North IT Team within Site Infrastructure Operations in Aarhus. You will provide hands-on IT support across a large manufacturing and distribution environment, supporting 800+ users and collaborating with a global IT community.

You will manage endpoint devices, site infrastructure, and workplace technology while upholding security and service management processes. Danish and English fluency is required.