On-Site Field Service Technician - IT Hardware Repair

ITProposal; København; On-site; DKK 320,000 - 420,000; Full time

Job summary

ITProposal is seeking a customer-focused L1 Technician for on-site Dell support in Denmark. You will travel to client locations, validate faults, perform hardware repairs and part replacements, and update customers and Dell systems regularly.

The role requires strong troubleshooting, clear communication, and adherence to SLA-driven deadlines. You will represent ITProposal and Dell professionally on site.

Qualifications

• Experience in Level 1 technical support or similar customer-facing IT support.
• Strong PC, laptop and hardware component knowledge.
• Ability to follow diagnostic processes and document troubleshooting steps.
• Good OS, BIOS, drivers, hardware fault isolation and basic networking knowledge.
• Confident customer communication skills and professional interaction.
• Ability to work independently on customer sites with safety and escalation procedures.

Responsibilities

• Deliver Dell field service support in a professional, customer-focused manner.
• Attend customer sites within agreed SLA timeframes and service windows, including extended hours when required.
• Perform on-site troubleshooting, diagnostics, hardware repair and parts replacement.
• Validate product warranty status and service tag details before repairs.
• Use Dell diagnostic tools and processes, including ePSA, LED codes, BIST and DFSM.
• Provide ETA updates and timely status updates through Dell systems and portals.
• Update service calls within required timelines with arrival and closure notes.
• Generate electronic service reports through DFSM and obtain customer sign-off.
• Keep customers informed about next steps, future visits, parts needed and survey expectations.
• Escalate unusual incidents immediately when needed.
• Manage return of defective or unused parts per process and timescales.
• Follow Dell procedures, safety practices and ESD standards.
• Wear Dell identification on customer sites and represent the brand.

Skills

L1 troubleshooting

Field service

PC hardware

Customer communication

SLA management

English

Tools

DFSM

Dell diagnostics

ePSA

LED codes

BIST

Last Mile

Dell mobility apps

Job description

ITProposal is seeking a customer-focused L1 Technician for on-site Dell support in Denmark. You will travel to client locations, validate faults, perform hardware repairs and part replacements, and update customers and Dell systems regularly.

The role requires strong troubleshooting, clear communication, and adherence to SLA-driven deadlines. You will represent ITProposal and Dell professionally on site.