Nordics Enterprise Account Manager

TeamViewer; København; Hybrid; DKK 900,000 - 1,300,000; Full time

Benefits offered by this job

Onsite onboarding

Great compensation and benefits

Pension plan

Public transport friendly offices

Lease an e-bike

Special gym terms

Corporate Benefits discounts

Regular team events

Open door policy

Hybrid and flexible work time

Work From Abroad program

Diversity initiatives

Job summary

TeamViewer seeks an Enterprise Account Manager to own a book of enterprise customers in a hybrid work environment. You will manage gross and net retention, drive expansion, and negotiate multi-year agreements.

You will collaborate with Solution Engineers, Sales and Success teams, forecast weekly, and bring market insights back to Product and Marketing. Onsite onboarding at HQ and a comprehensive benefits package are offered.

Qualifications

• 3+ years in enterprise account management, renewals, or customer-facing sales with existing customers; SaaS or technology required.
• Proven record of retaining and expanding a book of business against retention and expansion targets.
• Strong commercial skills: negotiation, multi-year structuring, and navigating procurement in mid-size and large organizations.
• Consultative, solutions-focused approach with the ability to engage IT leaders and business stakeholders on value and roadmap.
• Disciplined operator: weekly forecasting, account planning, and CRM hygiene (Salesforce).
• Excellent communication and presentation skills; comfortable in executive conversations.
• Entrepreneurial attitude with the ability to work in a rapidly changing, high-growth environment.

Responsibilities

• Own a book of enterprise accounts as the sole account owner, with full accountability for gross retention, net revenue retention, and expansion.
• Build and maintain account plans for your key accounts: stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk.
• Run every renewal in your book proactively, engaging well ahead of term end with a clear value narrative, and negotiate commercial terms including multi-year agreements.
• Identify, quality, and close expansion, upsell & cross sell opportunities - additional seats, products, and use cases- through a consultative, solutions-focused approach with IT and business stakeholders.
• Forecast weekly with accuracy: renewals and expansion by stage and category, with next steps and close dates current in Salesforce.
• Partner with Enterprise Solution Engineers on technical validation and solution design, and with Customer Success and Support to resolve issues that put retention at risk.
• Work with partners, distributors, and resellers on opportunities procured through the channel.
• Bring customer and market insight back to Product, Marketing, and leadership; contribute to references, case studies, and customer events.

Skills

Enterprise account management

Renewals experience

Customer-facing sales

SaaS knowledge

Negotiation skills

Forecasting

CRM (Salesforce)

Executive communication

Tools

Salesforce

Job description

TeamViewer seeks an Enterprise Account Manager to own a book of enterprise customers in a hybrid work environment. You will manage gross and net retention, drive expansion, and negotiate multi-year agreements.

You will collaborate with Solution Engineers, Sales and Success teams, forecast weekly, and bring market insights back to Product and Marketing. Onsite onboarding at HQ and a comprehensive benefits package are offered.