Nordic CSM: Strategic Growth & Relationships

All Gravy; København; On-site; DKK 650,000 - 900,000; Full time

Job summary

All Gravy is seeking a relationship-driven Customer Success Manager for the Nordic region, based in Central Copenhagen. You will manage a portfolio of live Nordic customers, acting as their trusted adviser and strategic partner to help them maximize value from All Gravy.

You will own the post-onboarding journey, maintain high customer health, and work with Product, Support, Sales and Operations to resolve challenges and drive measurable outcomes.

Qualifications

• Fluency in a Scandinavian language (Danish is a strong plus)
• Curious, commercially minded and passionate about helping customers succeed
• Strong relationship-building, communication and data-driven decision making

Responsibilities

• Own the customer journey after onboarding to ensure health and long-term value.
• Build trusted relationships and drive ongoing engagement across Nordic customers.
• Drive key metrics such as GRR, churn rate, and expansion opportunities.
• Collaborate with Product, Support, Sales and Operations to solve customer challenges and lift the customer experience

Skills

Relationship-building

Data analysis

Communication

SaaS familiarity

Collaboration

Job description

All Gravy is seeking a relationship-driven Customer Success Manager for the Nordic region, based in Central Copenhagen. You will manage a portfolio of live Nordic customers, acting as their trusted adviser and strategic partner to help them maximize value from All Gravy.

You will own the post-onboarding journey, maintain high customer health, and work with Product, Support, Sales and Operations to resolve challenges and drive measurable outcomes.