Nordics Customer Success Manager – Growth & Renewals

Arctic Wolf Networks UK LTD; Denmark; Remote; DKK 245,000 - 547,000; Full time

Benefits offered by this job

Equity grants

Benefits package

Job summary

Arctic Wolf Networks UK Ltd. is seeking a Customer Success Manager for the Nordics region.

You will manage a portfolio of corporate customers utilizing Arctic Wolf’s CyberSOC solution, aiming to renew and expand through consultative selling and strategic upsell of services. You will conduct quarterly account reviews, provide feedback to product and business teams, and act as a trusted advisor to align customer needs with Arctic Wolf offerings.

Qualifications

• 5+ years in a sales role, preferably in technology.
• Field sales experience strongly desired.
• Aptitude for customer service, business quality, and data security.

Responsibilities

• Manage a set of corporate customers using Arctic Wolf’s CyberSOC solution.
• Achieve renewal and expansion targets through consultative selling and upsell by positioning Arctic Wolf services.
• Provide quarterly account reviews and feedback to inform product and business decisions.
• Forecast and mitigate at-risk accounts; develop risk mitigation plans to retain customers.

Skills

Sales experience

Technology affinity

Salesforce utilization

Spreadsheet proficiency

Tools

Salesforce

Spreadsheets

Job description

Arctic Wolf Networks UK Ltd. is seeking a Customer Success Manager for the Nordics region.

You will manage a portfolio of corporate customers utilizing Arctic Wolf’s CyberSOC solution, aiming to renew and expand through consultative selling and strategic upsell of services. You will conduct quarterly account reviews, provide feedback to product and business teams, and act as a trusted advisor to align customer needs with Arctic Wolf offerings.