IT Services Specialist: End-User Support & Innovation

ApplyMint; Denmark; On-site; DKK 420,000 - 540,000; Full time

Job summary

Sonova Audiological Care Denmark is seeking an IT Services Professional to join our team. The role focuses on 1st–2nd level IT incident and problem management, ensuring undisturbed IT service for applications and client devices across our stores.

You will report to the Director IT End User Services Europe and collaborate with global teams. The ideal candidate has 3+ years in a similar role, strong Danish and English communication, and solid experience in service management, hardware, and

Qualifications

• Minimum 3 years in a similar IT role.
• Fluent Danish and English, written and spoken.
• Experience in service management and coordinating with teams.

Responsibilities

• 1st – 2nd level IT incident and problem management remotely and where needed onsite including asset management focusing on our shop users including hardware, software and peripherals (e.g. audiological equipment)
• Provide support on Applications in coordination with global support teams including permissions and user management as needed.
• Problem management both remotely and onsite including asset management and escalation to the appropriate support teams
• Support Local Area Network (LAN) incl. switch, WAN, WIFI, troubleshoot failures and work with relevant teams to ensure quick resolution
• Support in user on- and offboarding
• Participation in service management meetings, identifying opportunities for improvement and shift left (including writing of Knowledge Articles for providers of 1st level support)
• Participating in local or global projects impacting IT (e.g. resourcing, budgeting, stakeholder management)
• As needed working with local business stakeholders and global counterparts to identify technical solutions and opportunities for improvement
• Support and troubleshoot Printer, IP telephony and Signage devices

Skills

IT support

Windows OS

POS systems

Bilingual Danish/English

Tools

Windows OS

LAN/WAN basics

Job description

Sonova Audiological Care Denmark is seeking an IT Services Professional to join our team. The role focuses on 1st–2nd level IT incident and problem management, ensuring undisturbed IT service for applications and client devices across our stores.

You will report to the Director IT End User Services Europe and collaborate with global teams. The ideal candidate has 3+ years in a similar role, strong Danish and English communication, and solid experience in service management, hardware, and