IT Operations Pro: Modern Workplace & End-User Support

DLG Group; Fredericia Kommune; On-site; DKK 320,000 - 420,000; Full time

Benefits offered by this job

Pension scheme

Health insurance

Flexible working environment

Social activities

Job summary

DLG Group IT Operations is seeking an IT Support Specialist to assist colleagues across the organisation with daily IT needs and ensure a stable, modern digital workplace. You will support Microsoft 365, Intune MDM, SCCM, Windows, and mobile devices to enable efficient daily work.

You will resolve user requests, coordinate with vendors, and help maintain devices and printers in a hybrid, end-user environment while contributing to service improvements and a positive user experience.

Qualifications

• Completed IT-related education or equivalent professional experience.
• Experience with Microsoft 365, Intune MDM, Windows 10/11, and endpoint management.
• Experience supporting printers, print environments, or related workplace technologies.
• Enjoy providing user-focused support and understanding end-user needs.
• Contribute to a positive, collaborative team environment.

Responsibilities

• Handle and resolve user requests and incidents via phone and ticketing systems.
• Provide technical support and guidance related to Microsoft 365, Intune MDM, SCCM, and mobile devices across iOS and Android.
• Troubleshoot technical issues and coordinate with vendors and external support partners when required.
• Support and maintain PCs, laptops, printers, and workplace technologies in a modern end-user computing environment.
• Deliver reliable and customer-oriented IT support to colleagues across the organization.
• Contribute to the ongoing improvement of workplace services and processes.

Skills

Microsoft 365

Intune MDM

Windows 10/11

Endpoint management

Printer support

Customer-focused support

English fluency

Education

IT-related education

Tools

SCCM

Ticketing systems

Job description

DLG Group IT Operations is seeking an IT Support Specialist to assist colleagues across the organisation with daily IT needs and ensure a stable, modern digital workplace. You will support Microsoft 365, Intune MDM, SCCM, Windows, and mobile devices to enable efficient daily work.

You will resolve user requests, coordinate with vendors, and help maintain devices and printers in a hybrid, end-user environment while contributing to service improvements and a positive user experience.