On-Site Support, Analyst II

Lincoln Electric; Odense; On-site; DKK 420,000 - 560,000; Full time

Job summary

Lincoln Electric is seeking an IT professional in Odense to provide advanced end-user computing support, manage Windows/Microsoft 365 environments, and administer IT security policies. You will also assist with OT/network integration and ensure service levels through ITSM best practices.

The role emphasizes cross-functional collaboration, mentoring junior staff, and driving continuous improvement across IT services in a manufacturing setting.

Qualifications

• Bachelor's degree in computer science, IT, or related field; equivalent experience considered.
• 3–5 years in end-user computing, infrastructure, or enterprise IT environments.
• Experience in manufacturing/industrial OT environments preferred.
• Experience leading projects or mentoring teammates preferred.

Responsibilities

• Provide advanced onsite and remote support for desktops, laptops, and mobile devices.
• Deploy, configure, maintain, and troubleshoot Windows and Microsoft 365 applications.
• Manage hardware lifecycle, software deployments, imaging, and licensing compliance.
• Support conference room tech, video conferencing, and unified communications.
• Administer user accounts and access permissions per security policies.
• Deliver ITSM training and create knowledge articles to improve self-service.

Skills

Microsoft 365

Windows administration

Networking

ITSM

Intune

Active Directory

Teams

Cybersecurity basics

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Intune

Active Directory

Teams

OneDrive

Job description

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Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com .

Job Responsibilities

End User Computing & Workplace Technology

• Provide advanced onsite and remote support for desktops, laptops, virtual desktops, mobile devices, printers, peripherals, and productivity applications.
• Deploy, configure, maintain, and troubleshoot Windows, Microsoft 365, Office applications, Teams, Intune-managed devices, and related end-user technologies.
• Manage hardware lifecycle activities, software deployments, imaging, updates, licensing compliance, and asset inventory.
• Support conference room technology, video conferencing, digital signage, VoIP/telephony, and unified communications solutions.
• Administer user accounts, access permissions, and identity-related services in accordance with security policies.
• Deliver ITSM end-user training, knowledge articles, and technical documentation to improve self-service and adoption.

Infrastructure, Network & Operational Technology

• Provide hands-on support for server room operations, including servers, virtual machines, UPS systems, environmental monitoring, and physical infrastructure.
• Assists troubleshoot LAN/WAN, Wi-Fi, networking, connectivity, and security-related issues across both IT and operational technology environments.
• Support the integration of manufacturing and industrial systems with enterprise networks while ensuring compliance with security and safety standards.
• Assist with network segmentation, VLANs, firewall connectivity, remote access, and emerging OT technologies.
• Support mobile communications, cellular technologies, and site MS Teams for video conferencing.

IT Service Management & Compliance

• Follow and promote ITSM processes including incident, request, problem, change, asset, and project management.
• Manage ticket/request queues, maintain accurate documentation, and ensure achievement of service level agreements.
• Maintain disaster recovery plans, participate in audits, support compliance requirements, and assist with risk management activities.
• Ensure IT assets, software, and systems remain compliant with corporate and regulatory requirements.
• Support infrastructure, manufacturing technology, and Industry 4.0/OT/MES initiatives.
• Drive continuous improvement using Problem Management, Root Cause Analysis (RCA), and data-driven decision making.
• Analyze operational metrics and complex datasets to identify opportunities, recommend solutions, and improve service performance.
• Leverage AI and automation tools to improve efficiency, standardize processes, and enhance user experience.
• Serve as the primary face of local IT infrastructure and support operations.
• Lead and mentor junior team members, support onboarding activities, and share technical knowledge across the organization.
• Build strong partnerships with site leadership and act as the voice of the customer for IT services.
• Coordinate with vendors, telecommunications providers, and enterprise IT teams to resolve issues and deliver projects.
• Communicate effectively with technical and non-technical audiences, translating business needs into technology solutions.
• Ensure a high level of customer satisfaction through timely issue resolution, proactive communication, and follow-up.

Job Requirements

Education & Experience

• Bachelor's degree in computer science, Information Technology, or a related field; equivalent experience considered.
• 3-5 years of experience supporting end-user computing, infrastructure, networking, and enterprise IT environments.
• Experience in manufacturing, industrial, or operational technology environments preferred.
• Prior experience leading projects, mentoring team members, or serving as a site IT lead preferred.

Technical Skills

• Microsoft 365, Teams, OneDrive, Entra ID/Active Directory, Intune, Windows administration, and endpoint management.
• Desktop, laptop, printer, mobile device, and software deployment/support.
• LAN/WAN, Wi-Fi, switching, cabling, network troubleshooting, and basic network administration.
• Server, virtualization, backup, disaster recovery, and infrastructure support.
• AV conferencing systems, telephony, and collaboration technologies.
• ServiceNow or similar ITSM platforms.
• Cybersecurity fundamentals, access control, compliance, and risk management.

Soft Skills

• Strong customer focus and service orientation.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Leadership, coaching, and relationship-building capabilities.
• Self-motivated with a continuous learning mindset and adaptability to new technologies.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.