Hybrid SaaS Account Growth & Retention Manager

Mapon; Aarhus; Hybrid; DKK 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work setup

Subsidised lunch at the office

Hybrid office in Galten

Annual training budget

Birthday day off

Referral bonus

Job summary

Mapon Denmark ApS is seeking an Account Manager to grow revenue within a portfolio of 200+ existing customer accounts across Denmark. You’ll identify and close upsell and cross-sell opportunities, retain customers, and manage commercial relationships.

You’ll use CRM and usage data to drive proactive outreach, lead commercial conversations, and translate customer needs into sales opportunities. Collaboration with Growth, Product, Support, and Finance is essential.

Qualifications

• Experience in B2B account management, with proven sales of existing customers.
• Strong ability to drive recurring revenue through upsell and cross-sell.
• Comfort using CRM data to prioritise outreach and forecast results.

Responsibilities

• Prioritise and manage 200+ accounts, planning outreach by commercial impact.
• Own the sales process within your portfolio, identify needs, prepare offers, close upsell.
• Build a pipeline from existing customers and maintain clear next steps.
• Demonstrate business value of Mapon solutions and identify broader adoption opportunities.
• Manage retention risks and lead commercial responses with the right team.
• Prepare for renewals and negotiate with long-term value in mind.
• Maintain CRM data for accurate portfolio view and forecast results.
• Coordinate with Growth, Product, Support, Technicians and Finance to move opportunities forward.

Skills

Account management

Sales & revenue growth

Upselling & cross-selling

CRM & data-driven outreach

Portfolio management

Tools

CRM Software

Job description

Mapon Denmark ApS is seeking an Account Manager to grow revenue within a portfolio of 200+ existing customer accounts across Denmark. You’ll identify and close upsell and cross-sell opportunities, retain customers, and manage commercial relationships.

You’ll use CRM and usage data to drive proactive outreach, lead commercial conversations, and translate customer needs into sales opportunities. Collaboration with Growth, Product, Support, and Finance is essential.