Hybrid O2C Coordinator: Export & Domestic Orders

IFF; Aarhus; Hybrid; DKK 420,000 - 600,000; Full time

Job summary

IFF is seeking a customer-focused Order-to-Cash specialist to manage domestic and export orders, inquiries, and complaints. The role is on-site in Brabrand with an option to work up to 2 days from home, supporting seamless order fulfilment across global markets.

You will collaborate with Sales, Supply Chain, Logistics, and Finance to ensure accurate processing, on-time delivery, and proactive issue resolution, while building strong relationships with customers and internal teams.

Qualifications

• Experience in customer service, order management, or supply chain operations (B2B environment preferred).
• Strong understanding of Order-to-Cash processes including order entry, fulfilment, and invoicing.
• Excellent communication skills with the ability to manage customer relationships professionally.

Responsibilities

• Manage end-to-end Order-to-Cash (O2C) processes for domestic and export customer orders.
• Receive, process, and monitor customer orders, ensuring accuracy and timely execution.
• Act as a key contact for customers, handling inquiries, order updates, and issue resolution.
• Coordinate and manage customer complaints, ensuring timely investigation and resolution with internal stakeholders.
• Proactively follow up on order fulfilment status and address potential delays.
• Collaborate cross-functionally with Sales, Supply Chain, Logistics, Planning and Finance.
• Build and maintain strong relationships with assigned customers and internal sales teams.
• Apply product, process, and customer knowledge to provide tailored support and solutions.
• Identify process improvement opportunities and contribute to continuous improvement initiatives.

Skills

Order management

Customer service

Order-to-Cash

ERP experience

Cross-functional

Attention to detail

Problem solving

Team player

English & Danish

Communication skills

Supply chain

Tools

SAP

Workday

Job description

IFF is seeking a customer-focused Order-to-Cash specialist to manage domestic and export orders, inquiries, and complaints. The role is on-site in Brabrand with an option to work up to 2 days from home, supporting seamless order fulfilment across global markets.

You will collaborate with Sales, Supply Chain, Logistics, and Finance to ensure accurate processing, on-time delivery, and proactive issue resolution, while building strong relationships with customers and internal teams.