Customer Service Representative

Iff-c92e5b82; Aarhus; On-site; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work option

On-site in Brabrand

Job summary

IFF is seeking a proactive Order-to-Cash specialist to manage customer orders, inquiries, and complaints for both domestic and export markets. The role is based on-site in Brabrand with an option to work up to two days from home, supporting a cross-functional team in a fast-paced, customer-focused environment.

You will coordinate end-to-end O2C processes, ensure accurate order processing, on-time delivery, and proactive follow-up, while leveraging ERP systems like SAP or Workday to drive

Qualifications

• Experience in customer service or order management.
• Understanding of Order-to-Cash processes.
• Fluency in English and Danish.

Responsibilities

• Manage customer orders, inquiries and complaints across domestic and export markets.
• Coordinate end-to-end Order-to-Cash process and ensure on-time delivery.
• Act as main contact for customers and collaborate with Sales, Supply Chain, Logistics, Planning and Finance.
• Follow up on order fulfilment status and resolve delays proactively.
• Identify process improvements and ensure compliance with policies and export rules.

Skills

Order management

Customer service

Cross-functional collab

English & Danish

ERP systems

Tools

SAP

Workday

Job description

Job SummaryReceive and process customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with select Are you passionate about delivering exceptional customer experience while ensuring seamless order fulfilment across global markets?In this role, you will be responsible for managing customer orders, inquiries, and complaints across both domestic and export markets. Acting as a key point of contact, you will build and maintain strong relationships with customers and sales teams while ensuring smooth communication and timely resolution of issues. You will oversee the end-to-end Order-to-Cash process, ensuring accurate order processing, on-time delivery, and proactive follow-up. Success in this role requires strong analytical skills, sound judgment, and a customer-focused mindset, combined with solid knowledge of products, processes, and cross-functional collaboration. This role is based on-site in Brabrand with an option to work max. 2 days per week from home. Be part of a collaborative, customer-focused, and high-performing team where together we can achieve greatness and make a real impact. Your potential is our inspiration! IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.Where You’ll Make a DifferenceManage end-to-end Order-to-Cash (O2C) processes for domestic and export customer ordersReceive, process, and monitor customer orders, ensuring accuracy, completeness, and timely executionAct as a key point of contact for customers, handling inquiries, order updates, and issue resolutionCoordinate and manage customer complaints, ensuring timely investigation and resolution in collaboration with internal stakeholdersProactively follow up on order fulfilment status, identifying and resolving potential delaysCollaborate cross-functionally with Sales, Supply Chain, Logistics, Planning, and Finance teams to ensure seamless operationsBuild and maintain strong relationships with assigned customers and internal sales teamsApply product, process, and customer knowledge to provide tailored support and solutionsIdentify process improvement opportunities and contribute to continuous improvement initiatives and best practice sharingEnsure compliance with internal policies, export regulations, and customer-specific requirementsWhat Makes You the Right FitExperience in customer service, order management, or supply chain operations (B2B environment preferred)Strong understanding of Order-to-Cash processes, including order entry, fulfilment, and invoicingExcellent communication skills with the ability to manage customer relationships professionally and effectivelyHigh level of attention to detail and accuracy in transactional workStrong problem-solving skills with the ability to manage multiple priorities and resolve issues proactivelyAbility to collaborate across functions and cultures and work effectively in a matrix organizationBeing a teamplayerCustomer-centric mindset with a proactive and solution-oriented approachExperience with working with ERP systems (e.g., SAP, Workday) is an advantageFluency in English and Danish; additional languages are a plusHow Would You Stand Out?Experience with managing export orders and understanding international trade requirementsProven track record of driving process improvements or automation initiativesConfidence in handling complex customer situations with professionalism and empathyWhy Choose Us?Be part of a global organization with strong values and a commitment to sustainabilityOpportunity to work in a dynamic, international environment with diverse stakeholdersContinuous learning and development opportunities to grow your careerCollaborative and inclusive culture where your contributions matterCompetitive compensation and benefits packageFlexible working arrangements supporting work-life balanceInterested? Please submit your application and CV to us! We review applications on an ongoing basis and may invite the most suitable candidates to interviews during the application period. As we will close the posting early as soon as we find the right candidate, we encourage you to apply as soon as possible.Please note that all applications must be submitted exclusively through our Workday recruitment system.For your awareness, IFF has announced its intention to sell its Food Ingredients business to CVC Capital Partners. The sale is presently expected to close in the first half of 2027, pending regulatory approvals and other closing conditions. The Food Ingredients business unit will remain a part of IFF until close and, at such time, it will transition to CVC Capital Partners. In applying for this position, you acknowledge your awareness that the position is a part of the Food Ingredients business unit and has been identified to transition to CVC Capital Partners.We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more