Order-to-Cash Specialist — Global Customer Care

International N&H Denmark ApS; Aarhus; Hybrid; DKK 450,000 - 650,000; Full time

Benefits offered by this job

Flexible working arrangements

Global exposure

Collaborative culture

Job summary

IFF in Brabrand, Denmark seeks a customer order management specialist to own end-to-end Order-to-Cash activities for domestic and export orders. You will process orders, respond to inquiries, and coordinate with sales, logistics, and finance to ensure accurate processing and on-time delivery.

The role emphasizes cross-functional collaboration, proactive issue resolution, and a customer-centric mindset. Fluency in English and Danish is expected, with on-site work and occasional home days.

Qualifications

• Experience in customer service, order management, or supply chain operations (B2B environment preferred).
• Strong understanding of Order-to-Cash processes, including order entry, fulfilment, and invoicing.
• Excellent communication skills with the ability to manage customer relationships professionally and effectively.
• High level of attention to detail and accuracy in transactional work.
• Strong problem-solving skills with the ability to manage multiple priorities and resolve issues proactively.
• Ability to collaborate across functions and cultures and work effectively in a matrix organization.
• Fluency in English and Danish; additional languages are a plus.

Responsibilities

• Manage end-to-end Order-to-Cash (O2C) processes for domestic and export customer orders.
• Receive, process, and monitor customer orders, ensuring accuracy, completeness, and timely execution.
• Act as a key point of contact for customers, handling inquiries, order updates, and issue resolution.
• Coordinate and manage customer complaints, ensuring timely investigation and resolution in collaboration with internal stakeholders.
• Proactively follow up on order fulfilment status, identifying and resolving potential delays.
• Collaborate cross-functionally with Sales, Supply Chain, Logistics, Planning, and Finance teams to ensure seamless operations.
• Build and maintain strong relationships with assigned customers and internal sales teams.
• Apply product, process, and customer knowledge to provide tailored support and solutions.
• Identify process improvement opportunities and contribute to continuous improvement initiatives and best practice sharing.
• Ensure compliance with internal policies, export regulations, and customer-specific requirements.

Skills

Order management

O2C processes

Customer service

Communication skills

Attention to detail

Problem solving

Cross-functional collaboration

ERP systems

Tools

SAP

Workday

Job description

IFF in Brabrand, Denmark seeks a customer order management specialist to own end-to-end Order-to-Cash activities for domestic and export orders. You will process orders, respond to inquiries, and coordinate with sales, logistics, and finance to ensure accurate processing and on-time delivery.

The role emphasizes cross-functional collaboration, proactive issue resolution, and a customer-centric mindset. Fluency in English and Danish is expected, with on-site work and occasional home days.