Customer Service Representative

IFF; Aarhus; Hybrid; DKK 420.000 - 600.000; Vollzeit

Zusammenfassung

IFF is seeking a customer-focused Order-to-Cash specialist to manage domestic and export orders, inquiries, and complaints. The role is on-site in Brabrand with an option to work up to 2 days from home, supporting seamless order fulfilment across global markets.

You will collaborate with Sales, Supply Chain, Logistics, and Finance to ensure accurate processing, on-time delivery, and proactive issue resolution, while building strong relationships with customers and internal teams.

Qualifikationen

• Experience in customer service, order management, or supply chain operations (B2B environment preferred).
• Strong understanding of Order-to-Cash processes including order entry, fulfilment, and invoicing.
• Excellent communication skills with the ability to manage customer relationships professionally.

Aufgaben

• Manage end-to-end Order-to-Cash (O2C) processes for domestic and export customer orders.
• Receive, process, and monitor customer orders, ensuring accuracy and timely execution.
• Act as a key contact for customers, handling inquiries, order updates, and issue resolution.
• Coordinate and manage customer complaints, ensuring timely investigation and resolution with internal stakeholders.
• Proactively follow up on order fulfilment status and address potential delays.
• Collaborate cross-functionally with Sales, Supply Chain, Logistics, Planning and Finance.
• Build and maintain strong relationships with assigned customers and internal sales teams.
• Apply product, process, and customer knowledge to provide tailored support and solutions.
• Identify process improvement opportunities and contribute to continuous improvement initiatives.

Kenntnisse

Order management

Customer service

Order-to-Cash

ERP experience

Cross-functional

Attention to detail

Problem solving

Team player

English & Danish

Communication skills

Supply chain

Tools

SAP

Workday

Jobbeschreibung

Job Summary

Receive and process customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with select Are you passionate about delivering exceptional customer experience while ensuring seamless order fulfilment across global markets?

In this role, you will be responsible for managing customer orders, inquiries, and complaints across both domestic and export markets. Acting as a key point of contact, you will build and maintain strong relationships with customers and sales teams while ensuring smooth communication and timely resolution of issues. You will oversee the end-to-end Order-to-Cash process, ensuring accurate order processing, on-time delivery, and proactive follow-up. Success in this role requires strong analytical skills, sound judgment, and a customer-focused mindset, combined with solid knowledge of products, processes, and cross-functional collaboration. This role is based on-site in Brabrand with an option to work max. 2 days per week from home. Be part of a collaborative, customer-focused, and high-performing team where together we can achieve greatness and make a real impact. Your potential is our inspiration! IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Where You'll Make a Difference

• Manage end-to-end Order-to-Cash (O2C) processes for domestic and export customer orders
• Receive, process, and monitor customer orders, ensuring accuracy, completeness, and timely execution
• Act as a key point of contact for customers, handling inquiries, order updates, and issue resolution
• Coordinate and manage customer complaints, ensuring timely investigation and resolution in collaboration with internal stakeholders
• Proactively follow up on order fulfilment status, identifying and resolving potential delays
• Collaborate cross-functionally with Sales, Supply Chain, Logistics, Planning, and Finance teams to ensure seamless operations
• Build and maintain strong relationships with assigned customers and internal sales teams
• Apply product, process, and customer knowledge to provide tailored support and solutions
• Identify process improvement opportunities and contribute to continuous improvement initiatives and best practice sharing
• Ensure compliance with internal policies, export regulations, and customer-specific requirements

What Makes You the Right Fit

• Experience in customer service, order management, or supply chain operations (B2B environment preferred)
• Strong understanding of Order-to-Cash processes, including order entry, fulfilment, and invoicing
• Excellent communication skills with the ability to manage customer relationships professionally and effectively
• High level of attention to detail and accuracy in transactional work
• Strong problem-solving skills with the ability to manage multiple priorities and resolve issues proactively
• Ability to collaborate across functions and cultures and work effectively in a matrix organization
• Being a teamplayer
• Customer-centric mindset with a proactive and solution-oriented approach
• Experience with working with ERP systems (e.g., SAP, Workday) is an advantage
• Fluency in English and Danish; additional languages are a plus

How Would You Stand Out?

• Experience with managing export orders and understanding international trade requirements
• Proven track record of driving process improvements or automation initiatives
• Confidence in handling complex customer situations with professionalism and empathy

Why Choose Us?

• Be part of a global organization with strong values and a commitment to sustainability
• Opportunity to work in a dynamic, international environment with diverse stakeholders
• Continuous learning and development opportunities to grow your career
• Collaborative and inclusive culture where your contributions matter
• Competitive compensation and benefits package
• Flexible working arrangements supporting work-life balance

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