Global Customer Success & Operations Champion

Pack Tech A/S; København; On-site; DKK 750,000 - 950,000; Full time

Job summary

Pack Tech A/S is seeking a Global Customer Success & Operations Specialist to own customer orders from placement to delivery. You will ensure accurate processing, proactive follow-up, and clear communications with customers across multiple stages of international transport.

You will collaborate with purchasing, finance, sales support, and warehouse partners, helping to launch a new customer portal and an AI-based order processing system. Strong English and data skills are essential.

Qualifications

• Experience in order administration, logistics, or a related field or relevant education combined with a strong aptitude for the role.
• Strong problem-solving skills and a continuous improvement mindset.
• Great understanding of ERP systems and data is a must; experience with Business Central is an advantage.
• Excellent communication skills when working directly with international customers.
• The ability to manage multiple tasks efficiently and accurately.
• Strong written and spoken English.

Responsibilities

• Process sales orders from primarily international customers.
• Process orders from the moment we receive them from customers through to delivery, following up proactively to keep them on schedule.
• Work with warehouse partners to ensure outbound orders are dispatched on time.
• Keep customers informed of order progress, potential delays, and any changes.
• Resolve customer enquiries and order issues promptly, taking ownership through to resolution.
• Help launch our new customer portal and integrate our AI-based order processing system.
• Work with the COO to improve order processes, data quality, and system workflows.

Skills

Customer service

Communication

English proficiency

Data literacy

Education

Relevant education

Tools

Business Central

ERP systems

Job description

Pack Tech A/S is seeking a Global Customer Success & Operations Specialist to own customer orders from placement to delivery. You will ensure accurate processing, proactive follow-up, and clear communications with customers across multiple stages of international transport.

You will collaborate with purchasing, finance, sales support, and warehouse partners, helping to launch a new customer portal and an AI-based order processing system. Strong English and data skills are essential.