Head of Customer Success - B2B Loyalty & AI Onboarding

Jobgether; Denmark; Remote; DKK 1,004,000 - 1,451,000; Full time

Benefits offered by this job

Fully remote work with worldwide team

Competitive monthly salary package

Equity participation and QBX tokens

Permanent, full-time employment (40h/w

24 days annual leave

Shape and lead CS function as first CS

Fast-paced international startup

AI-first working culture

Job summary

Jobgether, on behalf of a partner, is seeking a Head of Customer Success for loyalty and partner platforms in Denmark. This strategic, hands-on leader will own onboarding, lifecycle management, and optimization for a growing B2B SaaS platform, leveraging AI-powered workflows to improve efficiency and outcomes.

You will manage cross‑functional collaboration with sales and tech teams, build scalable CS processes, mentor the first CS hire, and drive long-term customer value across distributed,

Qualifications

• Fluency in German and English with strong written and verbal skills.
• 5+ years in customer success, account management, or partner onboarding in loyalty, SaaS, or payments industries.
• Proven ability to manage customer relationships throughout onboarding, implementation, launch, and ongoing engagement.
• Proficiency with AI tools such as Claude to design workflows, build automations, and improve operational processes.
• Good understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards.
• Hands-on experience with HubSpot or comparable CRM platforms, including data management and pipeline optimization.
• Strong organizational skills and ability to manage multiple customer projects and deadlines simultaneously.
• Empathetic, consultative, and solution-oriented communication skills, with AI-generated insights.

Responsibilities

• Own the end-to-end onboarding process for new B2B customers, from initial setup through integration, launch, and ongoing success management.
• Guide partners through the launch checklist, ensuring timely completion of integration, balance top-ups, platform listings, and communication reviews.
• Manage operational relationships with active customers, serving as their primary point of contact and ensuring they maximize value.
• Collaborate with the sales team to align customer success strategies, establish performance indicators, and support customer growth.
• Improve customer visibility and campaign performance across relevant touchpoints within partner cross-media channels.
• Ensure customer communications, campaign materials, and visual assets comply with brand standards and applicable requirements.
• Maintain a high-quality CRM environment in HubSpot or a comparable platform, leveraging AI to log interactions, enrich contact information, flag outdated records, and maintain accurate pipelines.
• Conduct regular customer reviews, analyze performance data, and identify opportunities to improve engagement, campaign effectiveness, and customer outcomes.
• Manage customer issues and feedback loops, using AI to categorize support tickets, draft initial responses, recommend relevant knowledge-base resources, and accelerate resolution.
• Use AI tools to prepare asynchronous updates, summarize meetings, document decisions, and maintain alignment across distributed teams.
• Build and refine customer success processes, establishing scalable practices that support the long-term development of the function.

Skills

German

English

Customer success

AI automation

HubSpot

CRM

API integrations

Cross-functional

Tools

Claude

HubSpot

Job description

Jobgether, on behalf of a partner, is seeking a Head of Customer Success for loyalty and partner platforms in Denmark. This strategic, hands-on leader will own onboarding, lifecycle management, and optimization for a growing B2B SaaS platform, leveraging AI-powered workflows to improve efficiency and outcomes.

You will manage cross‑functional collaboration with sales and tech teams, build scalable CS processes, mentor the first CS hire, and drive long-term customer value across distributed,