Customer Success Manager

The Hub/Danske Bank; København; Hybrid; DKK 550,000 - 750,000; Full time

Benefits offered by this job

Hybrid/Remote work

Lunch program Meyers

Pension & health insurance

Extra days off

Team events

Job summary

Learningbank is a dynamic Danish scale-up redefining workforce enablement. We seek a Customer Success Manager to own ~50 mid-market to enterprise customers, guiding onboarding, renewals, and expansion while proving ROI through Joint Impact Plans and QBRs.

You will drive platform adoption, craft renewal strategies with the Growth Manager, and maintain accurate forecasts in HubSpot, collaborating across Product, Support, Marketing, and Sales.

Qualifications

• 2+ years as a performing Customer Success Manager or Account Manager in a high-paced, dynamic B2B SaaS startup/scaleup with a GRR and NRR track record.
• Fluent in Danish and English with strong communication; additional Swedish or Norwegian is a plus.
• Proficient with HubSpot CRM and comfortable using AI to improve output quality.
• Willing to be in Copenhagen office 2–3 times a week.

Responsibilities

• Own a portfolio of around 50 mid-market to enterprise customers end-to-end—from onboarding through renewal and expansion with GRR, NRR and expansion targets.
• Co-create Joint Impact Plans with customers and deliver ROI proof on QBRs.
• Drive product adoption so customers get real value from the platform and become ambassadors.
• Co-create account plans with your Growth Manager and convert them into renewals and expansion.
• Keep data, forecasts, and pipeline accurate in HubSpot.
• Track customer health, flag risk early, and own escalation when needed.
• Work closely with Product, Support, Marketing, and Sales to deliver what customers need.

Skills

Danish language

English language

CRM experience

Tools

HubSpot CRM

Job description

Do you get a real kick out of seeing people achieve their goals - and making sure that impact actually gets recognised? Do you enjoy taking charge of your own portfolio by moving first and looping people in as you go, rather than waiting for a complete brief before you start? And is your curiosity the kind that has you three questions deep before most people have finished listening?

If you're nodding along, keep reading; we might be looking for exactly the person you are!

Meet Learningbank

We're a dynamic Danish scale-up with over 30 dedicated Learningbankers. We've evolved from a learning platform into the world’s first Workforce Enablement Platform, built to turn learning into real capability, consistent execution, and measurable outcomes for deskless workforces. As we expand across the Nordics, we partner with names like McDonald's, Salling Group, PureGym, and Sticks'n'Sushi - primarily across Retail, Hospitality, Production, and Construction, working closely with L&D professionals, CHROs, and COOs.

We're looking for a Customer Success Manager to own a portfolio of customers and be their go-to person for realising recurring impact. You will be joining a team of two dedicated CSM professionals, reporting to our Head of Customer Success.

The tasks matter, but what matters more is how you naturally like to work; read on and see if it clicks.

If this sounds like you, it's you we're looking for!

• You’re driven by outcomes, not activity; a good day means a customer got measurably closer to their goals, not that you ticked off a list of tasks.
• You don't settle on just delivering value; you make sure it's visible, so customers and your team can see the progress, not just hear about it.
• Similarly, you’re Growth-Focused and committed to finding and seizing opportunities for expansion and making a significant impact.
• You play the long game; you believe recurring revenue is the result of recurring impact, and short-term overselling isn’t getting you there.
• You’re ever-curious, and you can't help but dig into "the why" behind a customer's question; understanding people is more interesting to you than following a script.
• You’re an owner, and you thrive on taking charge of your own portfolio and customers; you move first and loop people in as you go, rather than waiting for the full picture before you start.
• You set your own priorities and keep your own data in order, and you actively seek out feedback and coaching to keep getting better.
• You enjoy being around people and want a real chunk of your week to happen shoulder-to-shoulder with a team, not just behind a screen.

Your responsibilities

• Own a portfolio of around 50 mid-market to enterprise customers end-to-end - from onboarding through renewal and expansion, including your own GRR, NRR and Expansion targets.
• Ensure recurring impact from our platform by co-creating Joint Impact Plans with your customers and delivering clear ROI proof on QBRs, etc.
• Drive product adoption so customers get real value from the platform. We want ambassadors who voluntarily act as advocates for us.
• Co-create account plans with your Growth Manager, and turn them into renewals and expansion.
• Keep your data, forecasts, and pipeline accurate and current in HubSpot.
• Track customer health and flag risk early - before it becomes churn - and own the escalation when things occasionally require it.
• Work closely with Product, Support, Marketing, and Sales to get customers what they need.

The must-haves

• Fluent in Danish and English, with strong communication skills; Swedish or Norwegian is a plus.
• 2+ years as a performing Customer Success Manager or Account Manager in a high-paced, dynamic B2B startup/scaleup SaaS organisation, with a GRR and NRR track record to back it up.
• You know the difference between inputs, outputs and outcomes; they all matter, but you don't let easy inputs or outputs substitute for real outcomes.
• Comfortable within a CRM (currently, we use HubSpot) and adopting/utilising AI to increase quality outputs.
• Happy to be in our Copenhagen office at least 2-3 times a week.

What we offer

• Real ownership over your portfolio; you set the direction, not just execute someone else's plan. We aim to lead by context, not instructions.
• Freedom under responsibility - and we actually mean it, not just as a line in a job ad.
• A workplace that tries to genuinely understand you, so we can set you up to succeed - in your tasks, your management style, and the team around you.
• A seat on a still-new team; we're building out the bigger parts of the engine and fine-tuning the smaller ones, and we need active drivers, not passengers, to help shape it.
• Real room to grow your CSM skillset and get reps in - we care about your development, not a title on your business card.

All the other stuff:

• Full-Time Position: Fulltime with good flexibility.
• Location: Our headquarter is on Holmbladsgade 133, Amager, Copenhagen - close to the beach, Kløvermarken, padel courts, great bars, and restaurants. Enjoy the flexibility to work remotely as well.
• Competitive Salary: Based on experience, with additional on-target earnings. Pension and health insurance.
• Lunch Program: Healthy and delicious meals from Meyers (vegan/vegetarian options available), plus free coffee, tea, fruits, and snacks.
• Extra Paid Days Off: Generous extra days off and great flexibility to balance work, daily commute, and personal responsibilities (family, volunteer work, etc.).
• Work Environment: Monthly team gatherings and townhalls, Friday bars, summer and Christmas parties, great colleagues, and a focus on high well-being.