Growth-Focused Customer Success Manager (SaaS)
Hub
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Descrizione del lavoro
Adversus is seeking a Customer Success Manager (CSM) to own commercial relationships across a portfolio of SMB and mid-market customers. You will drive retention, development, and growth by partnering with Sales and the CX team to ensure onboarding, adoption, and expansion.
You will report to the Head of Customer Success from our Aarhus HQ. The role emphasizes a customer-centric, proactive mindset, cross-functional collaboration, and influence across multiple levels to maximize platform value
Competenze
- 2+ years of experience in Customer Success or similar SaaS role.
- Strong commercial mindset with retention and expansion focus.
- Excellent English communication and presentation skills.
Mansioni
- Manage a portfolio of SMB and mid-market customers and build relationships.
- Lead onboarding projects, drive product adoption and value realization.
- Monitor customer health, address risks, and drive retention and growth.
- Identify upsell and cross-sell opportunities within existing accounts.
- Conduct regular business reviews to identify growth and accelerate success.
- Collaborate with Sales and CX to deliver a seamless customer experience.
Conoscenze
Strumenti
Descrizione del lavoro
Adversus is seeking a Customer Success Manager (CSM) to own commercial relationships across a portfolio of SMB and mid-market customers. You will drive retention, development, and growth by partnering with Sales and the CX team to ensure onboarding, adoption, and expansion.
You will report to the Head of Customer Success from our Aarhus HQ. The role emphasizes a customer-centric, proactive mindset, cross-functional collaboration, and influence across multiple levels to maximize platform value
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