Customer Success Manager (CSM)

Adversus; Aarhus; On-site; DKK 600,000 - 850,000; Full time

Benefits offered by this job

Competitive salary + bonus

Growing international SaaS

Influence on CS strategy

Career development in CS/Revenue Ops

Flexible collaborative environment

Talented team

Modern offices & social events

Job summary

Adversus is seeking a Customer Success Manager to own relationships with a portfolio of SMB and mid-market customers across Europe, driving retention, expansion, and value realization.

Based at our Aarhus HQ, you will collaborate with Sales and CX to ensure a seamless onboarding, adoption, and growth journey, lead business reviews, and act as the voice of the customer to influence product strategy.

Qualifications

• 2+ years of experience in Customer Success or related SaaS role.
• Strong commercial mindset with experience driving retention and expansion.
• Excellent communication and presentation skills in English.
• Ability to build trust and influence stakeholders at multiple levels.
• Experience managing multiple accounts simultaneously.
• Strong organizational and project management skills.

Responsibilities

• Manage a portfolio of SMB and mid-market customers, building strong relationships with key stakeholders.
• Lead onboarding projects, drive product adoption, and help customers achieve value realisation.
• Monitor customer health, proactively address risks, and drive retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Conduct regular business reviews to identify growth opportunities and accelerate customer success.
• Help customers discover new ways to leverage the Adversus platform.
• Act as the voice of the customer internally.
• Collaborate with Sales and CX to deliver a seamless customer experience.
• Collect and share customer success stories, case studies, and references.

Skills

Customer Success

Account Management

Customer Growth

Project Management

Tools

HubSpot

Salesforce

Job description

Customer Success Manager (CSM) - Adversus

Help Customers Succeed. Drive Growth. Build Long-Term Relationships.

At Adversus, we're on a mission to help ambitious sales organizations create more conversations, book more meetings, and generate more revenue through our leading sales platform.

We're looking for a Customer Success Manager who is passionate about building strong customer relationships, driving commercial growth, and managing projects. You combine a customer-centric mindset with strong commercial awareness, helping customers maximise product value, strengthen retention, and identify growth opportunities. You are a team player who thrives in a fast-paced SaaS environment and takes initiative in improving processes and strengthening day-to-day operations.

About Adversus

Adversus is a rapidly growing SaaS company that provides a powerful sales engagement platform used by sales teams across Europe and beyond. Our platform enables companies to streamline sales activities, improve productivity, and create measurable results.

We combine innovative technology with a customer-first mindset, helping our clients scale their sales efforts while maintaining high-quality customer interactions.

The Role

As Customer Success Manager at Adversus, you will play a key role in our Revenue organisation, owning the commercial relationships with your customer portfolio and driving retention, development, and growth.

Working closely with Sales and our Customer Experience (CX) team, you will ensure a seamless customer journey from onboarding and adoption to acceleration and expansion. You will help customers achieve their desired outcomes, maximise platform adoption, and identify opportunities for growth and long-term partnerships.

You will report to the Head of Customer Success and be based at our headquarters in Aarhus.

What You’ll Be Doing

Customer Management

• Manage a portfolio of SMB and mid-market customers, building strong relationships with key stakeholders.
• Lead onboarding projects, drive product adoption, and help customers achieve value realisation.
• Monitor customer health, proactively address risks, and drive retention and growth.

Growth & Revenue Expansion

• Identify upsell and cross-sell opportunities within existing accounts.
• Conduct regular business reviews to identify growth opportunities and accelerate customer success.
• Help customers discover new ways to leverage the Adversus platform.
• Customer Advocacy and Collaboration
• Act as the voice of the customer internally.
• Collaborate with Sales and CX to deliver a seamless customer experience.
• Collect and share customer success stories, case studies, and references.

What We’re Looking For

Required Qualifications

• 2+ years of experience in Customer Success, Account Management, Customer Growth, Project Management or a similar customer-facing SaaS role.
• Strong commercial mindset with experience driving customer retention and expansion.
• Excellent communication and presentation skills in English.
• Ability to build trust and influence stakeholders at multiple levels.
• Experience managing multiple accounts simultaneously.
• Strong organizational and project management skills.

Nice to Have

• Experience working with sales technology, CRM systems, or sales engagement platforms.
• Knowledge of outbound sales, lead generation, or B2B SaaS environments.
• Experience working with HubSpot, Salesforce, or similar platforms.
• Additional European languages are a plus.

Who You Are

• Customer-centric and relationship-driven.
• Commercially minded with a passion for helping customers grow.
• Proactive and solution-oriented.
• Curious and eager to learn.
• Comfortable working in a dynamic scale-up environment.
• Team player who enjoys collaborating across departments.

What We Offer

• Competitive salary and performance-based bonus structure.
• Opportunity to join a fast-growing international SaaS company.
• Significant responsibility and influence on customer success strategy.
• Career development opportunities in Customer Success and Revenue Operations.
• A flexible and collaborative work environment built on trust and ownership.
• A talented, ambitious, and collaborative team.
• Modern office environment and regular social events.

Location

Aarhus, Denmark

Ready to Join Us?

If you're excited about helping customers succeed while driving growth in a fast-moving SaaS company, we'd love to hear from you.