Key Account Support Specialist - Maternity cover

Trackman; Hørsholm; On-site; DKK 540,000 - 780,000; Full time

Job summary

Trackman is seeking a dedicated Key Account Support Specialist to partner with our global customers from our DTU Science Park office in Hørsholm. You will coordinate with Support, Sales, and Product teams to resolve technical challenges and maintain strong customer relationships.

The role emphasizes proactive communication, documentation, and a high standard of service in a fast-paced environment. A relevant bachelor’s degree is preferred, with substantial remote-ready support experience a plus.

Qualifications

• Experience in technical support, product support, or similar customer-facing roles.
• Strong communication and ability to coordinate with internal teams.
• Familiarity with Windows, networking, and basic Linux environments.
• Bachelor’s degree preferred; candidates with 2+ years of relevant experience will be considered.

Responsibilities

• Oversee and manage support cases, ensuring timely resolution and clear communication.
• Identify, troubleshoot, and escalate technical issues with internal teams.
• Conduct regular customer meetings to provide updates on cases and product developments.
• Perform quarterly readiness checks, trainings, and onboarding assistance for customers.
• Collect and share customer feedback to support product and service improvements.

Skills

Customer focus

Technical mindset

Communication skills

Troubleshooting

Remote support

Windows

Linux Ubuntu

Education

Bachelor's degree preferred

2+ years technical support experience

Tools

Windows OS

Networking

Linux Ubuntu

Laptops

Projectors

Job description

Do you thrive by working closely with customers across borders and ensuring an exceptional customer experience? Then we can offer you an exciting opportunity. At Trackman, we are constantly striving to further develop our market-leading sports tracking solutions and deliver exceptional customer experiences. Therefore, we are looking for a highly motivated and customer-focused Key Account Support Specialist to join our team. As a Key Account Support Specialist, you will play an important role in supporting some of our most valued customers.

You will act as their primary point of contact, ensuring personalized technical support, proactive communication, and timely resolution of issues. You will work closely with our global Support teams, Sales, and Product departments to coordinate customer needs, resolve technical challenges, and continuously improve our support processes. Success in this role requires strong communication skills, a technical mindset, and the ability to build long-lasting customer relationships while maintaining a high standard of service.

This is a fixed-term position from December 1, 2026, to August 1, 2027, with the possibility of extension.

Responsibilities include but are not limited to: Oversee and manage support cases, ensuring timely resolution, accurate documentation, and clear communication throughout the process. Identify, troubleshoot, and **escalate** technical issues in collaboration with internal Support, Sales, and Product teams, ensuring business-critical issues receive the necessary attention. Conduct regular customer meetings to provide updates on ongoing support cases, software releases, new features, and product developments. Perform quarterly readiness checks, facilitate training sessions, and assist with onboarding new customer employees and products. Collect and share customer feedback with relevant internal teams to support continuous improvements to products and services. Your ability to build strong relationships, communicate effectively, and take ownership of customer needs is crucial for this role.

Experience in technical support, product support, or a similar customer-facing role, preferably within the technology or sports industry. Strong customer service mindset with excellent communication skills, both verbal and written. Strong analytical and problem-solving skills, with experience in technical troubleshooting, diagnostics, and remote support. Ability to manage multiple tasks, prioritize effectively, and maintain a high level of quality in a fast-paced environment. Strong computer skills, including Windows operating systems, networking, and general knowledge of Linux Ubuntu, as well as familiarity with technical equipment such as laptops, mobile devices, TVs, and projectors. A proactive, self-motivated team player who takes ownership of responsibilities and values collaboration and knowledge sharing. Knowledge of sports technology, particularly golf, is an advantage. A relevant bachelor's degree is preferred, although candidates with at least two years of relevant technical support experience will also be considered.

The Office

We are located at DTU Science Park in Hørsholm. We take great pride in the state-of-art building we have designed! The office features bright meeting rooms, coffee areas to catch up with colleagues, a large testing arena with simulators available for employees and a fitness center, everything surrounded by a beautiful forest and respecting the environment. We made sure to utilize the newest technologies to be energy efficient and be mindful of ventilation and sound propagation. The cherry on top is our canteen: with an indoor and outdoor area to enjoy the fresh food prepared by our own kitchen staff.

About the Company

Join the home of a powerful sports brand and a one-of-a-kind technology. Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman's blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race. We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul and Tokyo. We employ over 1000+ people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.

Where innovation happens

At Trackman, we know that great peop