Global Tech Support Engineer — 24/7 Incident Solver

Queue-it ApS; København; On-site; DKK 420,000 - 600,000; Full time

Benefits offered by this job

Daily snacks

Fresh fruit

Great coffee

Subsidized canteen

Open workspaces

Quiet rooms

Deep work areas

Ping pong table

Foosball

Social events

Job summary

Queue-it ApS in Copenhagen is seeking a Support Engineer for Global Tech Support to provide hands-on, customer-facing technical assistance ensuring reliable operation during critical events. You will troubleshoot incidents, validate feasibility of solutions, and guide customers through integrations while collaborating with Product & Technology and Go-To-Market teams.

This role emphasizes clear communication, ownership, and proactive support across regions, with a focus on web fundamentals and

Qualifications

• Bachelor's degree or equivalent practical experience in IT/CS/Engineering.
• 1-3 years in technical support or similar customer-facing role.
• Strong English communication and web fundamentals understanding.

Responsibilities

• Provide 24/7 follow-the-sun technical support for Queue-it customers.
• Troubleshoot issues with configuration, product usage, and integrations.
• Assist customers with integration questions across web tech and deployment patterns.
• Diagnose issues related to traffic protection and waiting room behavior.
• Participate in proactive monitoring during high-traffic events and launches.
• Communicate updates clearly and meet SLAs with customers.
• Collaborate with Product, Technology, Pre-sales, and GTM teams on escalations.
• Produce technical documentation and internal knowledge material.

Skills

Fluent English

Web fundamentals

HTTP basics

Troubleshooting

Customer integrations

Multitasking

Cross-team collaboration

Education

Bachelor's degree in IT/CS/Engineering

Job description

Queue-it ApS in Copenhagen is seeking a Support Engineer for Global Tech Support to provide hands-on, customer-facing technical assistance ensuring reliable operation during critical events. You will troubleshoot incidents, validate feasibility of solutions, and guide customers through integrations while collaborating with Product & Technology and Go-To-Market teams.

This role emphasizes clear communication, ownership, and proactive support across regions, with a focus on web fundamentals and