Enterprise Onboarding Manager – High-Touch Customer Success
Pleo
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Benefits offered by this job
Job summary
Pleo is seeking an Enterprise Customer Onboarding Manager to oversee onboarding for large enterprise customers across Europe and the UK. You will be the bridge between technology and business, configuring Pleo to meet client needs while driving user adoption and adoption success.
You will report to the Manager of Customer Onboarding and collaborate with teams across Customer Support, Success, Sales, Product, Revenue Ops, Finance, and Data Analytics.
Qualifications
- 3+ years direct mid-market or enterprise onboarding or customer success.
- 5+ years in customer success, account management, consulting, implementation or similar.
- Experience in SaaS/fintech or enterprise tech environments.
Responsibilities
- Build trusted relationships with senior stakeholders and align project timelines, scope and resources.
- Configure Pleo for users including activation, limits, cards, integration and compliance.
- Provide consulting, training, and drive user adoption to maximise value.
- Coordinate with cross-functional teams and document handovers to Customer Success.
- Track efforts for revenue recognition and provide insights to product and marketing.
Skills
Job description
Pleo is seeking an Enterprise Customer Onboarding Manager to oversee onboarding for large enterprise customers across Europe and the UK. You will be the bridge between technology and business, configuring Pleo to meet client needs while driving user adoption and adoption success.
You will report to the Manager of Customer Onboarding and collaborate with teams across Customer Support, Success, Sales, Product, Revenue Ops, Finance, and Data Analytics.
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