Global Onboarding Project Manager — SaaS Migrations

Deel; Denmark; À distance; DKK 534 000 - 802 000; Plein temps

Avantages offerts par ce poste

Stock grants

Flexible office membership

Global perks

Résumé du poste

Deel is seeking an experienced Client Onboarding Manager to guide post-acquisition migrations onto the Deel platform. You will act as a trusted advisor, managing onboarding projects, and championing new products to expand each client’s business with Deel.

You will coordinate with Sales, Support, Operations, Product, and Engineering to ensure on-time onboarding, improve processes, and support client success. This role requires strong organization and customer-facing skills.

Qualifications

• At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product.
• Solid understanding of the managed Payroll domain including key concepts within payroll.
• Ability to learn and understand systems so that immediate support can be provided to clients or internal colleagues as needed.
• Comfortable working with large data sets across different data domains with working knowledge of data transformation techniques and defining requirements.
• Focused, action-oriented, and always anticipating next steps: a natural project manager.
• High attention to detail and can design an organized, effective onboarding plan and schedule for clients.
• Enjoy teaching others, be it a customer or a colleague.
• Customer obsessed and have significant experience building customer relationships.
• Team player, and enjoy working on a diverse team.
• Driven, think on your feet, and thrive in a fast-paced, challenging environment.
• Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
• Are curious by nature and interested in making an impact.

Responsabilités

• Set up project plans including key deliverable dates using applicable tools.
• Oversee regular customer status meetings and status reporting.
• Direct and assist with Data migrations from acquired company systems to Deel including data reconciliation, validation and QA gates.
• Manage tasks that have dependencies on other teams within Deel, ensuring client deadlines are met.
• Help teammates with escalations and day-to-day questions on processes and Deel products.
• Take additional responsibilities to drive more complex projects and improvements to impact wider teams.
• Set up customers to success through Deel product orientation, training and change management.
• Assist the wider team in developing materials to help clients navigate the project and business change.
• Problem solve client issues and advocate for client success.
• Partner with Sales, Support, Operations, Product, and Engineering to deliver the best customer experience.
• Suggest and implement ideas for optimizing onboarding workflows through process improvements and product automation.

Connaissances

Customer Onboarding

Customer Success

Project management

Data analysis

Communication

Description du poste

Deel is seeking an experienced Client Onboarding Manager to guide post-acquisition migrations onto the Deel platform. You will act as a trusted advisor, managing onboarding projects, and championing new products to expand each client’s business with Deel.

You will coordinate with Sales, Support, Operations, Product, and Engineering to ensure on-time onboarding, improve processes, and support client success. This role requires strong organization and customer-facing skills.