Enterprise Account Growth & Retention Manager

TeamViewer; København; Hybrid; DKK 640,000 - 960,000; Full time

Benefits offered by this job

Hybrid and Flexible work time

Onsite onboarding in HQ office

Sales bonus

Company pension top-up

Gym discounts

Corporate benefits platform

Team events

Open door policy

Job summary

TeamViewer is a leading Digital Workplace platform. We are seeking an Enterprise Account Manager to own a book of enterprise accounts, drive renewals, and identify expansion opportunities across IT and business stakeholders.

You will partner with Solution Engineers, Customer Success, and Support to optimize retention, while collaborating with partners and the sales team to grow revenue. This role emphasizes strategic account planning, executive communication, and a growth-driven mindset.

Qualifications

• 3+ years in enterprise account management, renewals, or customer-facing sales with existing customers.
• Experience in SaaS or technology industries.
• Strong negotiation and multi-year structuring skills.
• Ability to engage IT leaders and business stakeholders on value and roadmap.
• Weekly forecasting and account planning; CRM hygiene.
• Excellent communication and presentation skills; comfortable in executive conversations.

Responsibilities

• Own a book of enterprise accounts as the sole owner with full accountability for gross retention, net revenue retention, and expansion.
• Build and maintain account plans for key accounts: stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk.
• Renewals: run proactively, negotiate terms including multi-year agreements.
• Identify, qualify, and close expansion opportunities—additional seats, products, and use cases.
• Forecast weekly with accuracy: renewals and expansion by stage and category in Salesforce.
• Collaborate with Enterprise Solution Engineers on validation and design, and with CS and Support to protect retention.
• Work with partners, distributors, and resellers to pursue channel opportunities.
• Provide customer and market insights to Product, Marketing, and leadership; contribute to references and events.

Skills

Enterprise account mgmt

Renewals

Sales (SaaS)

Negotiation

Forecasting

CRM hygiene

Executive communication

Entrepreneurial mindset

Tools

Salesforce

Job description

TeamViewer is a leading Digital Workplace platform. We are seeking an Enterprise Account Manager to own a book of enterprise accounts, drive renewals, and identify expansion opportunities across IT and business stakeholders.

You will partner with Solution Engineers, Customer Success, and Support to optimize retention, while collaborating with partners and the sales team to grow revenue. This role emphasizes strategic account planning, executive communication, and a growth-driven mindset.