European Technical Account Manager — Growth & Solutions

Simply TV; København; On-site; DKK 292,000 - 375,000; Full time

Job summary

Simply.TV is seeking a Technical Account Manager to own a portfolio of key US clients from day one, guiding onboarding, product integrations, and adoption of our AI-driven metadata solutions. You’ll resolve technical challenges, coordinate with Europe teams, and drive customer value with a trusted advisory approach.

You’ll translate field insights into product improvements, collaborate with Product, Implementation and Sales, and spot upsell opportunities while maintaining strong relationships

Qualifications

• Own client relationships as the go-to commercial and technical contact.
• Thrive autonomously across time zones with minimal support—stay organized and proactive.
• Guide clients to maximize Simply.TV value, spotting upsell opportunities for Sales.
• Monitor health & risks, advocate in escalations, and keep clients happy.
• Coordinate fixes with Product/Engineering while managing expectations.
• Document everything clearly—interactions, plans, and action items.
• Stay sharp on product updates and trends to anticipate needs.

Responsibilities

• Own client relationships and act as the main commercial and technical point of contact.
• Understand client goals and provide guidance on optimizing the use of Simply.TV’s data solutions.
• Identify opportunities for account growth (upsell, cross-sell, renewals) and work with Sales to execute.
• Monitor account health, usage metrics, and potential risks, taking proactive actions.
• Coordinate with Product and Engineering to resolve issues and deliver solutions while maintaining client communication.
• Document client interactions, account plans, and track open items to ensure transparency.
• Stay up-to-date on product updates, features, and industry trends.

Skills

Client relationships

Autonomous work

Upsell opportunities

Account governance

Product coordination

Stakeholder communication

Job description

Simply.TV is seeking a Technical Account Manager to own a portfolio of key US clients from day one, guiding onboarding, product integrations, and adoption of our AI-driven metadata solutions. You’ll resolve technical challenges, coordinate with Europe teams, and drive customer value with a trusted advisory approach.

You’ll translate field insights into product improvements, collaborate with Product, Implementation and Sales, and spot upsell opportunities while maintaining strong relationships