Senior Enterprise Account Leader — EMEA SaaS Growth

Hub; København; On-site; DKK 900,000 - 1,300,000; Full time

Job summary

Queue-it Copenhagen is seeking a Senior Manager to own and grow a portfolio of enterprise customers across Europe, Australia and New Zealand. You will drive retention, renewals, upsell and cross-sell, building trusted executive relationships and leading strategic account plans.

In this role you will negotiate MSAs, SOWs and SLAs, collaborate with Customer Success, Solutions Engineering, Product and Marketing, and ensure accurate CRM forecasts while expanding commercial value and net revenue

Qualifications

• 5+ years of experience in Account Management, Account Executive, Customer Growth, or another quota-carrying B2B SaaS role.
• Experience selling SaaS solutions to enterprise organizations within e-commerce, public sector, and financial services.
• Proven track record of retaining and growing existing enterprise customer relationships (+90% GRR).
• A proven track record of generating revenue through renewals, upsell, and cross-sell, achieving 100%+ NRR.
• Experience managing enterprise customers with significant annual recurring revenue (ARR).
• Owned end-to-end commercial relationships and negotiated complex enterprise agreements, directly managing the redlining process to align MSAs, SOWs, and SLA frameworks with corporate risk and legal parameters.
• Strong business acumen and the ability to build credibility with Director, VP, and C-level stakeholders.
• Excellent written and verbal communication skills in English. Additional European language skills are an advantage.
• The ability to work independently in a fast-paced, international environment.

Responsibilities

• Manage and grow enterprise SaaS accounts across Europe, Australia, and New Zealand.
• Own retention, renewals, upsell, and cross-sell to drive strong GRR and NRR.
• Build account plans that grow value and revenue.
• Identify growth opportunities across customers, affiliates, and high-value enterprise portfolios affiliates.
• Engage confidently with stakeholders.
• Lead commercial, redlines, MSAs, SOWs, and SLA negotiations.
• Run executive business reviews and planning sessions with clear commercial insight.
• Partner cross-functionally to deliver outcomes for enterprise customers.
• Keep CRM forecasts and pipeline data accurate.
• Advise customers while balancing value creation protecting Queue-it’s commercial goals.

Skills

Enterprise SaaS sales

Strategic account management

Negotiation with executives

Stakeholder management

English fluency

Job description

Queue-it Copenhagen is seeking a Senior Manager to own and grow a portfolio of enterprise customers across Europe, Australia and New Zealand. You will drive retention, renewals, upsell and cross-sell, building trusted executive relationships and leading strategic account plans.

In this role you will negotiate MSAs, SOWs and SLAs, collaborate with Customer Success, Solutions Engineering, Product and Marketing, and ensure accurate CRM forecasts while expanding commercial value and net revenue