EMEA CSM: Renewals & Growth for B2B SaaS

Driversnote; København; Hybrid; DKK 550,000 - 850,000; Full time

Benefits offered by this job

Pension

Learning budget

Lunch provided

Job summary

Driversnote is expanding its Customer Success team in Copenhagen to own a portfolio of larger business customers in EMEA. You’ll renew, grow, and ensure customers extract real value from Driversnote, balancing onboarding, expansion and advisory support.

You’ll work closely with Sales, Product and Support to shape success motions, using data and AI tools to improve mileage policy, reimbursement and compliance across markets.

Qualifications

• A few years’ experience in customer success, account management or implementation, ideally in B2B SaaS.
• Experience owning renewals or a revenue target, or helping customers get live with a new system.
• Native or near-native English, written and spoken, since many of our customers are in the UK.
• A commercial mindset: you can turn a customer’s goals into a reason to renew and grow.
• Comfortable with data, CRM tools and AI; you use numbers to spot risk and show value.
• A real interest in using AI to create more value, not just to work faster. We take AI seriously here, not as a buzzword: you’ll use and help shape the AI agents and workflows our team relies on every day
• Clear, warm communication with everyone from drivers to finance directors
• The role is based in our Copenhagen office, and you need a valid permit to work in Denmark

Responsibilities

• Own retention and renewals. Manage renewals for your accounts from start to finish, spot risk early and act on it.
• Get new accounts live. Run onboarding for new teams, with kickoffs for admins, managers and drivers, so the first year sets them up for success.
• Grow your accounts. Find expansion opportunities where it makes sense, help teams roll out to more drivers and pass qualified leads to Sales.
• Lead outcome-focused reviews. Run annual and quarterly business reviews built around what customers achieve, not just how much they use the app.
• Be the expert. Advise customers on mileage reimbursement policy, tax compliance and audit-readiness in your markets.
• Get Driversnote deeper into their processes. Help customers improve how they handle mileage end to end: shaping their mileage policy, connecting Driversnote to payroll, finance and AI tools, and removing manual steps, so we become part of how they work, not just an app they use.
• Help shape new services. Work with us as we build new offers, such as fleet mileage reports, CO2 reporting and compliance checks.
• Keep the data clean. Use HubSpot, health scores and AI tools to manage your portfolio, and log why customers leave so we can learn from it.
• Be the customer’s voice. Share what you hear with Product, Sales and Support to improve the product.

Skills

Account management

Renewals

Onboarding

Data analysis

CRM tools

AI workflows

Customer success

English proficiency

Tools

HubSpot

Job description

Driversnote is expanding its Customer Success team in Copenhagen to own a portfolio of larger business customers in EMEA. You’ll renew, grow, and ensure customers extract real value from Driversnote, balancing onboarding, expansion and advisory support.

You’ll work closely with Sales, Product and Support to shape success motions, using data and AI tools to improve mileage policy, reimbursement and compliance across markets.