Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Aalborg; On-site; DKK 150,000 - 209,000; Full time

Benefits offered by this job

Health Insurance

Relocation package

Fully paid training

Monthly performance bonus

Career growth opportunities

Job summary

Mercier Consultancy Group seeks a Danish-speaking Customer Support Specialist to join its Sofia-based team. You will handle Danish inquiries across phone, email, and chat, delivering high-quality service while maintaining accurate CRM records.

Applicants must be fluent in Danish and hold a valid EU passport, with exceptional communication skills and a proactive attitude. Relocation to Sofia is required for this on-site position.

Qualifications

• Danish language proficiency (native or fluent) required.
• EU passport valid for travel within the EU.
• Excellent communication and customer-service orientation.
• Willingness to relocate to Sofia, Bulgaria for an on-site role.
• Strong problem-solving skills and professional attitude.

Responsibilities

• Deliver high-quality Danish-speaking support via phone, email, and chat.
• Resolve complex inquiries to ensure customer satisfaction.
• Maintain accurate customer records in CRM systems.
• Collaborate with cross-functional teams to resolve escalations.
• Stay updated on product knowledge and service policies.
• Meet individual and team KPIs for quality and resolution efficiency.
• Contribute to a positive office environment at Sofia location.

Skills

Danish language proficiency

Customer service

Communication skills

Relocation willingness

Job description

Danish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Support Specialist position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment where you will represent world-class brands, making this one of the most sought-after Danish-speaking jobs in the region.

Key Responsibilities

• Deliver high-quality assistance to Danish-speaking clients through phone, email, and chat channels
• Resolve complex inquiries, ensuring customer satisfaction and maintaining brand loyalty within the Customer Support Services industry
• Maintain accurate customer records and documentation in our internal CRM systems
• Collaborate with cross-functional teams to resolve service escalations effectively and professionally
• Stay updated on product knowledge and service policies to provide accurate, real-time information
• Achieve individual and team-based KPIs focused on quality and resolution efficiency
• Contribute to a positive, professional office environment at our Sofia location

Requirements

• Native or fluent Danish (spoken and written)
• Valid EU passport (mandatory)
• Exceptional communication skills and a passion for delivering superior Customer Support Services
• Ability to relocate to Sofia, Bulgaria for this on-site role
• Strong problem-solving skills and a proactive, professional attitude
• Previous experience in a contact center or service-oriented environment is considered an advantage

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Professional growth opportunities within one of the best jobs in Bulgaria
• And Much More..

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of historical charm and modern urban convenience. As one of the most exciting hubs for international talent, Bulgaria provides a Mediterranean-influenced climate, a vibrant social scene, and a cost of living that allows for a high quality of life. Choosing to pursue one of our many Danish-speaking jobs here means embracing a culture that welcomes international professionals with open arms.

Beyond the professional landscape, Bulgaria boasts stunning landscapes and a rich culinary tradition that appeals to all tastes. With our comprehensive relocation package, starting your new Danish Speaking Customer Support Specialist position in Bulgaria is seamless and stress-free. Experience the perfect balance of professional success and personal adventure by relocating to this beautiful corner of Europe.