Danish Speaking Customer Agent - Work In Sofia, Bulgaria - Paid Relocation Pack

Mercier Consultancy MD; København; On-site; DKK 125,000 - 192,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation to Sofia

Monthly Performance Bonus

Competitive Salary

Job summary

Mercier Consultancy Group is seeking a Danish Speaking Support Specialist to join our international team. The role focuses on delivering elite Danish-language customer support, handling inquiries across phone, email, and live chat, and maintaining high standards of service for our diverse client base.

Based in Bulgaria, you will work with a dynamic, global brand portfolio, using CRM tools to ensure seamless service delivery and continuous improvement.

Qualifications

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication skills, both verbal and written, with empathy and problem-solving.
• Experience in Customer Support Services is a strong advantage.
• Proficiency with modern digital tools and multi-tasking abilities.

Responsibilities

• Act as the primary point of contact for Danish-speaking clients in the Customer Support Services sector.
• Resolve complex inquiries via phone, email, and live chat with professionalism and efficiency.
• Maintain high customer satisfaction by providing accurate and timely information.
• Document all interactions in the CRM to ensure continuity.
• Collaborate with internal teams to identify service improvements and process optimizations.
• Stay up-to-date with product knowledge to provide expert assistance.
• Ensure SLAs are met or exceeded daily.

Skills

Danish language

Communication skills

Customer support experience

Digital tools

Proactive mindset

Tools

CRM system

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations in the Customer Support Services sector. With a reputation for excellence, we bridge the gap between high-caliber professionals and dynamic global brands, ensuring long-term career growth and success.

Danish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations in the Customer Support Services sector. With a reputation for excellence, we bridge the gap between high-caliber professionals and dynamic global brands, ensuring long-term career growth and success.

Job Overview

We are currently seeking a highly motivated professional for a Danish Speaking Support Specialist position in Bulgaria. This role is perfect for those seeking impactful Danish-speaking jobs, offering the chance to work in a vibrant international hub while providing elite support to our diverse clientele.

Key Responsibilities

• Act as the primary point of contact for Danish-speaking clients within the Customer Support Services industry
• Resolve complex inquiries through phone, email, and live chat with professionalism and efficiency
• Maintain high levels of customer satisfaction by providing accurate and timely information
• Document all interactions within our CRM system to ensure seamless service continuity
• Collaborate with internal teams to identify service improvements and process optimizations
• Stay up-to-date with product knowledge to provide expert-level assistance
• Ensure all service level agreements (SLAs) are met or exceeded daily

Requirements

• Native or fluent Danish (spoken and written)
• Valid EU passport (mandatory)
• Excellent communication skills, both verbal and written, with a focus on empathy and problem-solving
• Previous experience in the Customer Support Services industry is considered a strong advantage
• Strong proficiency in modern digital tools and multi-tasking abilities
• A proactive mindset, perfect for those exploring competitive jobs in Bulgaria

Benefits

• Competitive Monthly Salary
• Fully Paid Training to ensure you excel in your Danish Speaking Support Specialist position in Bulgaria
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Sofia seamless
• Monthly Performance Bonus that rewards your dedication and success
• And Much More..

Life in Bulgaria

Choosing to take one of our jobs in Bulgaria means stepping into a country with a rich cultural history and a welcoming, sun-drenched Mediterranean-adjacent climate. Bulgaria offers a perfect balance of traditional European charm and modern, high-energy city life, making it a highly desirable destination for international professionals. With a very low cost of living, you will find that your quality of life in Bulgaria is significantly enhanced compared to many other European capitals. Between the exquisite local cuisine, the vibrant nightlife in Sofia, and the ease of relocating through our premium support services, Bulgaria is the ideal place to grow your career and your lifestyle.