Danish Speaking Solutions Consultant | Global Support

Mercier Consultancy MD; Denmark; On-site; DKK 150,000 - 250,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Comprehensive health insurance

Fully paid relocation package (flight,

Monthly performance bonus

Professional growth opportunities

And much more

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Danish Speaking Solutions Consultant to join our global Customer Support Services team. You will act as the main point of contact for Danish-speaking clients, delivering high-level technical and administrative assistance and ensuring outstanding service delivery.

This role offers fully paid relocation, comprehensive training, and a pathway to professional growth within an international staffing firm.

Qualifications

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in Customer Support Services or a similar client-facing environment.
• Strong problem-solving skills and a passion for helping others.
• Excellent communication skills and the ability to thrive in a multicultural environment.
• A proactive attitude towards starting your career in one of the most sought-after Danish-speaking jobs.

Responsibilities

• Act as the primary point of contact for Danish-speaking customers, providing high-level technical and administrative support.
• Resolve complex inquiries through multiple channels, maintaining high standards in Customer Support Services.
• Document all interactions accurately within the CRM to ensure a seamless service experience for every client.
• Identify recurring customer issues and collaborate with internal departments to implement long-term service improvements.
• Contribute to team KPIs by maintaining high service efficiency and customer satisfaction scores.
• Provide expert guidance to clients, ensuring they get the most value out of our service offerings.
• Stay updated on company policies and service updates for the Danish-speaking market.

Skills

Danish language

Customer support

Problem solving

Communication

Multicultural teamwork

Job description

Mercier Consultancy Group in Bulgaria is seeking a Danish Speaking Solutions Consultant to join our global Customer Support Services team. You will act as the main point of contact for Danish-speaking clients, delivering high-level technical and administrative assistance and ensuring outstanding service delivery.

This role offers fully paid relocation, comprehensive training, and a pathway to professional growth within an international staffing firm.